peterhahn.co.ukReviews:
1,155 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
23 Jun 2023
Verified review
Only one out of two items ordered have arrived, a month after placing the order.
New computer systems installed need removing and revert to previous system that worked!
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
Order was slow to arrive, and only aprt fulfilled. The delivery note with the items that were delivered stated that the other item should have arrived 5 days before. When I contacted Peter Hahn, they stated that they had no delivery date for the missing item (despite what the dispatch note said....)
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
4 - 5 weeks delivery. item returned as received too late. 2 weeks and no sign of refund. not really reliable service.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
21 Jun 2023
Verified review
Very good quality clothing but delivery times are extremely poor.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We will pass your comments to our Head Office regarding the delivery, we apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
20 Jun 2023
Verified review
Ordered an item weeks ago they said they were having difficulty with delivery then heard nothing from them for weeks until I got in touch, they said last week that it would be despatched early this week but so far nothing more from them.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please be advised as soon as your order is dispatched you will receive an email to confirm this. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
19 Jun 2023
Verified review
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. If you would like to discuss your review further, please contact us on service@peterhahn.co.uk. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
19 Jun 2023
Verified review
As a regular purchaser I do not feel you give due discounts.
Delivery time is excessive - office reorg. Is taking a long time leading to this problem. Sadly I am sticking with them because of the style and quality
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Deliver ordered goods much quicker. I still haven’t received an item I ordered on May 27th
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. We are pleased to confirm your order was dispatched from Germany on 17/06/2023 so you can expect this to arrive within 8-10 working days. We apologise for the delay. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Not yet recieved my order when asking for updates keep getting told be with me soon
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
18 Jun 2023
Verified review
Order from the 11/05/23 still not arrived and it’s 18/06/23. No courtesy message or update!
Very poor customer service
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Poor communication and almost a month on still waiting for my order to be delivered
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
MJ
Maudie J.
Co Antrim
17 Jun 2023
Verified review
I placed order on 3 rd May and on 23rd May £110.00 was debited to my Bank account but I have not received the goods.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello Hester, thank you for your review. We are sorry to hear that you have not received the goods. We can confirm your order was dispatched from Germany on 14/06/2023 and is now en route to you. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
17 Jun 2023
Verified review
Their delivery timescale is poor, much poorer than others selling similar goods. They need to improve upon these timescales or be much more upfront with their service delivery capabilities.
From researching their 'feedback', they obviously have a major problem with 'customer perception', which does not instil confidence in their ability to timeous deliver their products.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
17 Jun 2023
Verified review
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. If you would like to discuss your review further, please contact us on service@peterhahn.co.uk. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
16 Jun 2023
Verified review
Took ages to get dress and a long time to communicate with someone. Now I am waiting for my money to be returned and no communication as to whether they have received dress back.
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
15 Jun 2023
Verified review
Confirm orders by email
Confirm orders by email, Co firm delivery times
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Answer by peterhahn.co.uk
16 Jun 2023
Thank you for your review. All orders placed via our website are confirmed via email, however we are still working on implementing this into orders placed over the telephone and hope to improve our customer communication in the future. Kind regards, your PETER HAHN Team.
15 Jun 2023
Verified review
The delivery times are far too long
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
15 Jun 2023
Verified review
Better delivery times, and tracked delivery.
Waiting weeks for a parcel, royal mail left parcel outside in the rain whilst I was on holiday, if it was a tracked parcel I could have re-arranged a date for delivery.
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
AL
Anne L.
WAKEFIELD
15 Jun 2023
Verified review
Delivery times need to be hugely improved - I ordered quite a few items for my holidays (all of which were 'in stock') three weeks before I went and they did not arrive in time.
Whilst I am aware many items come from Germany, 4.5 weeks delivery is just not acceptable in a day and age where most 'orders' are almost the day after.
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