peterhahn.co.ukReviews:
1,163 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
AW
Anne W.
Cardiff
5 May 2023
Verified review
Quality and range of products from very expensive to, in my case, affordable. My only issue is the delivery is slow as long as you know this plan accordingly.
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VW
VALERIE W.
Wetherby
6 Jul 2023
Verified review
It is a pity that you have to wait so long before you receive the goods, under the circumstances it is to be understood. Generally the quality is excellent.
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8 Oct 2023
Verified review
Delivery times are poor, items take weeks and weeks to arrive. The processing of returned goods is also much too slow. Items are always of good quality.
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SM
Susan M.
Etchingham
8 Aug 2023
Verified review
It's always been a fantastic place to find the best fashion.
Just lately , the delivery has been slow but hopefully it will
be back to normal very soon.
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8 Sept 2023
Verified review
Beautiful collection of items sold. Good quality, described accurately and fairly priced. Lost 2 stars for the slow delivery and lack of communication.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the lack of communication, but our IT team are working hard to ensure all automated emails are sent once more. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
1 Jun 2023
Verified review
I entered a voucher number with an order, but it was not acted upon.
I ordered an item 3 weeks ago, and it still hasn’t landed, yet it was ‘in stock’.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 Sept 2023
Verified review
Delivery times are too long!
Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are currently experiencing a large number of queries due to technical issues, but rest
assured that we are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
Very slow delivery
Ordered goods on 11th May nothing arrived yet had an email apology but no estimated time to expect anything summer may be over before I get anything
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JP
J A P.
Exeter
8 Jun 2023
Verified review
Change over of system delayed the delivery
Change over of system delayed the posting of the 2 parcels. The Jacket is fantastic but the skirt was dull and not lined so I have se not it back.
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12 Oct 2023
Verified review
excellent goods but communication and delivery times lacking
I find the time between ordering and delivery too long. Quality of items excellent
but let down with lack of communication with regards to returns
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17 May 2023
Verified review
It's a good website. The only problem I have is that I entered my voucher code 504 415 39 for £15 off + free P&P but I had P&P added to my total?
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. We can confirm that you will receive free postage and packaging. The postage is added to the total but is covered by the voucher. This is made up of £15.00, plus an additional £4.95 which covers the postage bringing the total voucher to £19.95. We apologise for the confusion caused. Kind regards, your PETER HAHN Team.
15 May 2023
Verified review
Great choice of clothes. Some delay on deliveries but well worth the wait.
You have to go online to print out returns label which is annoying.
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24 May 2023
Verified review
I returned an item, Bermuda shorts order no 60073911 on 12 May, it is now 24 May and you haven't returned my money. This is not good enough.
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 May 2023
Verified review
Its easy to order, deliveries are when advised.
Returns are easy, though the acknowledgement takes a long time to reach back to purchaser.
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17 Oct 2023
Verified review
The order was long overdue so I phoned and was told that my credit card hadn’t gone through. It would have been nice to have been contacted
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GW
Gabriele W.
Kent GB
9 Aug 2023
Verified review
Very nice range of continental fashion, largely missing from the High Street.
Communication of order status and progress could be improved.
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25 Dec 2023
Verified review
Really ex cellent clothes but take a long time to come. If you want something for a special event be sure to order 3 or 4 weeks in advance
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19 Sept 2023
Verified review
Excellent quality but delivery takes a long time compared to other stores. Many of the Tops seem shorter so not any good for tall people.
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. All orders are trackable, and delivery should arrive within 8-10 working days via Royal Mail. We will escalate your comments to our Head Office regarding our clothing, please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
20 Dec 2023
Verified review
Great Clothes
Great clothes only other comment is you have a long wait for them to arrive. If you want them for a special occasion order well i advance
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27 Aug 2023
Verified review
They are generally very good, but recently have been disappointed as lack of communication and slow process of last order - hence 4*
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