peterhahn.co.ukReviews:
1,163 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
13 Jul 2023
Verified review
Items that were in stock when ordering don’t arrive. No notice given that items are no longer available.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
JS
Judith S.
Preston
12 Jul 2023
Verified review
I am still waiting for my order after 3 weeks
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
12 Jul 2023
Verified review
Only accept orders you can fill in 7 days
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
Had to call and ask where my delivery was as it was 7 days beyond delivery date as on the order email. Was told that item was back dated to September. I had not received any communication about this change of delivery. Had a specific date/ event that I was hoping the dress would be appropriate for. Was very disappointed in such awful customer service. Cancelled order. Will definitely think hard before ordering with them again. Already know that they are slow to refund returned items from previous experience.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We are sorry you did not receive a notification about the delayed delivery. Here at PETER HAHN as we do not charge until we dispatch, please be assured we never charged you for this item. You should have received an automatic email to advise the item was out of stock - Unfortunately we have thousands of customers and it is hard to personally inform each customer when 1 item is out of stock. We will pass your comments to our Head Office to ensure our emails regarding stock levels are still being sent as usual. We apologise for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
I am order goods and they are not turning up!
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss the payments on your account. Kind regards, your PETER HAHN Team.
AE
Anne E.
Coventry
11 Jul 2023
Verified review
No longer can see what I have ordered! Everything takes so long even money back when goods returned.
When is system going to be up and running?
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We hope you will be able to view your online account as normal soon. We are working tirelessly on this system to try and improve the service for our valued customers at this time. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
Poor communication
Ordered and paid for items, due to a glitch on their site payment never went through - rang and completed payment again then 4 weeks later after me contacting them was told that items were no longer available. No contact at all. Very disappointed.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We are sorry your items were not available when we received the payment. The order can be replaced at any time when we receive further stock. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
Deliveries take too long
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
The quality of their goods is excellent but their delivery is slow and their refund speed is terrible
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide the excellent service our valued customers have come to expect from us. We apologise for the inconvenience caused in the meantime. Kind regards, your PETER HAHN Team.
10 Jul 2023
Verified review
It takes to long to receive items.
It takes to long to receive items you have ordered. When you return items you have to wait a long time for the money to be returned.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review, We will pass your feedback back to our head office. Rest assured that we are working hard alongside our head office to ensure we are meeting every customer's expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
AE
Anne E.
Coventry
10 Jul 2023
Verified review
Go back to old system where you could see what and when you have ordered!
Have been waiting for a swimsuit to be delivered must be 3 weeks so probably won’t get it for holiday!
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. We are sorry to hear that you haven't received your item in time for your holiday. If you would like to contact us via email to service@peterhahn.co.uk we will investigate this for you.
Alternatively call us on 0800 054 2120 and one of our friendly agents will be only too happy to help.
Kind regards, Your PETER HAHN Team
9 Jul 2023
Verified review
I ordered a dress on 11th June, and it has just been delivered, today, 9th July. I have phoned several times to establish the whereabouts of the item, and sent emails. The excuse was that they had incorrectly printed the labels on several orders that had only a name on the house, but no number, they had omitted to print the name of the house and therefore the parcel was returned to sender!
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We can confirm we had an error with our label printer but this has since been rectified and all parcels will now be delivered as normal. Kind Regards, Your PETER HAHN Team.
9 Jul 2023
Verified review
PETER HAHN offers a wonderful range of clothes, and I have shopped with them for many years very successfully. However, this year my experience with their customer service has been appalling. It took weeks for my order to arrive; one of the garments was not what I wanted and the other was too small. I returned both, asking for one refund and the other to be exchanged. Again I waited weeks for the new order to be delivered only to find both had been refunded. I therefore placed a completely new order, which was confirmed, but weeks later received an e-mail to say the dress was out of stock and the order cancelled. Apparently PETER HAHN no longer do exchanges which I find unacceptable.
They excuse their poor service by a system change but my first order was placed in April, and it wasn't until the end of June that I discovered I would not be able to purchase the dress I wanted. VERY disappointing, VERY poor customer service and I shall not be shopping with Peter Hahn again. To add insult to injury, the day after my last e-mail from them I received their latest catalogue - which must be extremely expensive to produce - which proudly states 100% satisfaction guaranteed!! Not with this customer, sadly.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read of the service you have received with us. From looking at your previous orders you are a fantastic customer and we regret this has affected you so much on this occasion. Here at PETER HAHN we have just undergone a massive system upgrade. Naturally with any form of IT we encountered some technical issues along the way. We are sorry your first order arrived incorrect. Please be politely advised we have not offered exchanges here at PETER HAHN for 4 years now. We changed our T&C's and it is also stated on your return form that any item you send back will be fully refunded and we kindly ask our customers to place new orders. Any vouchers or discounts used on the original order will always be reapplied to the new order. We cannot comment as to why you were informed the item was in stock when you replaced the order, but it may be that our supplier informed us we could not supply the item to you when we came to pick and pack this. We offer a 100% satisifaction guarentee on our returns. This means we do not specify a time limit on our returns, customers are always within their rights to return an item for a full refund should this become faulty. We appreciate the system update has not transitioned as smoothly as we would like, but our team are working around the clock to try and make our customers experience a more enjoyable one. We apologise sincerely for the inconvenience caused, if you wish to discuss this further please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
9 Jul 2023
Verified review
New ordering system is a disaster
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review, We will pass your comments back to our head office regarding this query. We are working hard along side our head office to ensure we are meeting every customers expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
GW
Gabriele W.
Kent GB
8 Jul 2023
Verified review
Customer communication is very poor, needs much improvement since there are constant delays with delivery of ordered items. It is difficult to remain understanding when there is no contact from the Peter Hahn team and an apparent reluctance to engage.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business including our ability to communicate effectively with our customers. Please be assured that our team are working tirelessly to iron out all issues and to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
LS
Leelee S.
Cheshire
8 Jul 2023
Verified review
Keep customers up to date with orders, dispatch and more importantly when there are any issues with confirmed orders. Delivery takes too long. Not able to check these out on online accounts. Feel kept in the dark as to what's happening
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are in constant communication with our head office regarding our customers queries to make your shopping experience a more enjoyable one. We are still working on our new system and once all of the teething problems are rectified we are confident that you will be able to view your online account as normal. We apologise for any inconvenience caused. Kind Regards Your PETER HAHN Team.
7 Jul 2023
Verified review
Still awaiting my delivery of order 6 weeks ago. Promised despatch 25th June but no delivery and no contact from Peter Hahn to apologize. Am going to cancel order and not use Peter Hahn again
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can action your request. We apologise sincerely for any inconvenience caused. Kind regards, Your PETER HAHN Team.
6 Jul 2023
Verified review
Extremely slow delivery.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
6 Jul 2023
Verified review
Still waiting!
So disappointing - last two orders - waited months for delivery.
Peter Hahn do acknowledge there is a problem. However, doubtful I will use again.
Shame... nice clothes.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read the orders have not yet arrived. Please email us at service@peterhahn.co.uk so we can chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
6 Jul 2023
Verified review
Delivery is poor. Prices are higher
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. As stated in our T&C's we ask to allow 8-10 working days, stock permitting for your order to arrive. We are sorry our items seem to be higher in price, however here at PETER HAHN we only use the best materials to source our clothing and we also offer a free return label inside every parcel to ensure all customers have a hassle-free return should they need too. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.