peterhahn.co.ukReviews:
1,094 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
1 Oct 2023
Verified review
VERY SLOW DELIVERY .
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.
SH
Sandy H.
East Sussex
30 Sept 2023
Verified review
Clothes are good quality and arrive beautifully packed. Only criticism delivery is sometimes rather slow.
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30 Sept 2023
Verified review
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RR
Reid R.
Devon Uk
29 Sept 2023
Verified review
The quality is always good
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, we appreciate your positive comments and do apologise for the recent delays in shipping some orders. This has been due to technical issues relating to the implementation of a new system. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for any inconvenience caused at this time.
We look forward to hearing from you again soon, Kind Regards, Your PETER HAHN Team.
29 Sept 2023
Verified review
Delivery times are too long!
Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are currently experiencing a large number of queries due to technical issues, but rest
assured that we are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JL
Jackie L.
Rugby
27 Sept 2023
Verified review
Too many over embellished tops & jumpers.
Too many over embellished tops & sweaters
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, and we appreciate your feedback. Fashion and style can be very individual and, whilst we appreciate that these items may not be to your taste, they are proving very popular this season. We try to provide a wide range of styles to appeal to a wide range of customers and we always work hard to make sure that our range has something for everyone.
We look forward to hearing from you again soon. Kind Regards, Your PETER HAHN Team.
MK
Margaret K.
Whitehaven
27 Sept 2023
Verified review
Reliable quality and value for money.
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25 Sept 2023
Verified review
clothes excellent, slow to arrive. When they did arrive they were left outside in the rain consequently packaging was ruined
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Answer by peterhahn.co.uk
26 Sept 2023
Thank you for your review. Please direct your comment about the packaging being left outside to Royal Mail as this was who delivered your order. We have a contract where they should leave you a red calling card and take your parcel to your local depot. We apologise sincerely for the inconvenience. Kind regards, your PETER HAHN Team.
25 Sept 2023
Verified review
Fantastic collection of good quality clothes and shoes. Everything I have bought, which is plenty, has been lovely. The website is very well thought out with the filters so you can find exactly what you are looking for. Also hovering on the colour choices without having to click and go into the product I like. Takes a bit longer than usual for delivery which is why I gave 4 stars. But a brilliant shopping experience.
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24 Sept 2023
Verified review
Dispute the first lost order, the next order arrived and was great in every way.
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LS
Leelee S.
Cheshire
24 Sept 2023
Verified review
Need to improve delays on back orders & communication regarding status of orders
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We will of course pass your comments to our Head Office, we apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
AF
Adrienne F.
Leeds
21 Sept 2023
Verified review
Admin needs improvement
Don’t like the fact that I can’t access old orders online. Sometimes you buy something and the label has come off and you want to know what the make was. Also very slow delivery service and limited info despatch and expected arrival date. I just love the clothes though so I am sticking with them!
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21 Sept 2023
Verified review
Very slow delivery and no update for out of stock items
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21 Sept 2023
Verified review
Parcels take too long to arrive but clothing good quality
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20 Sept 2023
Verified review
Great products…. You have to wait for them
Great products.. and very tempting.
Delivery is rather slow and may be because some come from Europe… but there is little information on when something could be arriving. Otherwise I would give five stars.
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19 Sept 2023
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19 Sept 2023
Verified review
The choice and quality. Not so keen on long delivery time.
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19 Sept 2023
Verified review
Excellent quality but delivery takes a long time compared to other stores. Many of the Tops seem shorter so not any good for tall people.
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. All orders are trackable, and delivery should arrive within 8-10 working days via Royal Mail. We will escalate your comments to our Head Office regarding our clothing, please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
15 Sept 2023
Verified review
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15 Sept 2023
Verified review
Delivery was slow and refund was slow - having said that, thank you for including a refund of my original postage.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry you think our delivery time scale is to long, Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.