peterhahn.co.ukReviews:
1,155 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
18 Jul 2023
Verified review
The speed of delivery could be improved. Also emails should be
sent if there is going to be a delay in completing the order.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Our deliveries take 8-10 working days as we dispatch from our German warehouse. Our IT team are working hard to send automatic updates when an item is out of stock. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
17 Jul 2023
Verified review
The delivery time is far too long. 5-6weeks is ridiculous!
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review, We are sorry to hear that delivery has taken longer than usual, We have just implemented an entire new system which has caused delays with dispatching orders and processing return items we are working alongside our head office almost around the clock to complete all and any outstanding orders, Our delivery timescale is usually around 8 - 10 working days from the date of dispatch for in stock items as per our terms and conditions, we apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
16 Jul 2023
Verified review
I placed my last order on 18 June. The website said delivery by 23 June ( I was a little surprised by the short delivery time). When nothing arrived during the first week in July I called PH only to be told that my order wasn’t even in stock and there was no chance of me receiving it. Not much of an apology but rather blaming a new computer system being installed.
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15 Jul 2023
Verified review
Ordered in stock item
Three weeks later on phoning found out it wasn't on its way as out of stock .No communication
Have cancelled and have also unsubscribrd..Service is not what it was in the past
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13 Jul 2023
Verified review
Made an order. Only when my 1st item was despatched was I told that my t-shirt was out-of-stock. This item is still available on the site. I can still order it. If it still available, why is it out-of-stock?
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Answer by peterhahn.co.uk
14 Jul 2023
Thank you for your review. We will check your order and the status of the out of stock item. We will contact our IT team to change the stock levels online, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
13 Jul 2023
Verified review
Items that were in stock when ordering don’t arrive. No notice given that items are no longer available.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
12 Jul 2023
Verified review
I am still waiting for two of the items I ordered so am loathe to order anything else till they arrive. I do think it has been some time since we were told there were problems, and I can't help thinking it could have been sorted by now.
It's a pity because I love the clothes I buy from Peter Hahn. If only I could get to wear them!
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
JS
Judith S.
Preston
12 Jul 2023
Verified review
I am still waiting for my order after 3 weeks
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
12 Jul 2023
Verified review
Mixed views
The clothing is of excellent quality. Unfortunately the time taken to receive the goods is far too long & I often feel that I want to cancel the order. I have currently ordered things to be worn on particular occasions & have been most disappointed not to receive them on time, I am still waiting to receive an item which was ordered in May.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can chase this further for you. Kind regards, your PETER HAHN Team.
LS
Leelee S.
Cheshire
12 Jul 2023
Verified review
Wide variety of fashion online. After ordering ,waiting weeks for delivery and in some cases order never arrives. Please improve your communication and keep customer updated from point of ordering to dispatch and delivery
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11 Jul 2023
Verified review
Deliveries take too long
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
The quality of their goods is excellent but their delivery is slow and their refund speed is terrible
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide the excellent service our valued customers have come to expect from us. We apologise for the inconvenience caused in the meantime. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
very slow in delivering goods when i tried to cancel after a while waiting it was too late I have had to return one garment and again there has been no response acknowledging receipt of returned article and no information as to a refund
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Due to a recent system upgrade we have been experiencing some technical difficulties including our ability to email some customers. We do apologise for any inconvenience caused and if you are ever concerned about the progress of your order or refund you can always contact our friendly helpful team by emailing us at service@peterhahn.co.uk or calling in on our free phone number 0800 054 2120. We look forward to hearing from you soon. Kind regards, your PETER HAHN Team.
IB
Irene B.
Romsey
10 Jul 2023
Verified review
Delivery takes too long. The offer free P&P but still charge for it.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We are currently experiencing some slight delays due to some technical issues caused by the implementation of a new system and we apologise for any inconvenience caused. Please rest assured we are working on all of the issues and we will be back to our normal high standard of service very soon. Kind regards, your PETER HAHN Team.
9 Jul 2023
Verified review
New ordering system is a disaster
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review, We will pass your comments back to our head office regarding this query. We are working hard along side our head office to ensure we are meeting every customers expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
GW
Gabriele W.
Kent GB
8 Jul 2023
Verified review
Customer communication is very poor, needs much improvement since there are constant delays with delivery of ordered items. It is difficult to remain understanding when there is no contact from the Peter Hahn team and an apparent reluctance to engage.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business including our ability to communicate effectively with our customers. Please be assured that our team are working tirelessly to iron out all issues and to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
IW
Ileana W.
West Midlands
8 Jul 2023
Verified review
Customer service and delivery
Customer service. Long delays in receiving goods. I know there have been problems with computers but that was some time ago.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please be advised we are still working tirelessly on our new system to try and make our customers shopping experience. Please contact us via service@peterhahn.co.uk so we can resolve your query. Kind regards, Your PETER HAHN Team.
LS
Leelee S.
Cheshire
8 Jul 2023
Verified review
Keep customers up to date with orders, dispatch and more importantly when there are any issues with confirmed orders. Delivery takes too long. Not able to check these out on online accounts. Feel kept in the dark as to what's happening
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are in constant communication with our head office regarding our customers queries to make your shopping experience a more enjoyable one. We are still working on our new system and once all of the teething problems are rectified we are confident that you will be able to view your online account as normal. We apologise for any inconvenience caused. Kind Regards Your PETER HAHN Team.
7 Jul 2023
Verified review
Delivery slow
The issue with Peter Hahn is the time you have to wait for delivery of an order. It’s always around 10/12 days for delivery! Where as other companies it’s usually within 2/4 days or next day if you pay for express delivery! Peter Hahn however have a great selection of brands of shoes 👠!
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
7 Jul 2023
Verified review
Still awaiting my delivery of order 6 weeks ago. Promised despatch 25th June but no delivery and no contact from Peter Hahn to apologize. Am going to cancel order and not use Peter Hahn again
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can action your request. We apologise sincerely for any inconvenience caused. Kind regards, Your PETER HAHN Team.