peterhahn.co.ukReviews:
1,163 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
18 Oct 2023
Verified review
They need to improve customers recording of purchases online.
More reference to purchases made.
Also the need to swap an item for a different size in the same transaction
i.e. return and exchange at the same time.
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Answer by peterhahn.co.uk
19 Oct 2023
Thank you for your email, Please contact us on 0800 0542120 and one of our friendly agents will be able to assist you in replacing your order alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOP as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
KD
Karen D.
LITTLEHAMPTON
18 Oct 2023
Verified review
They have a great range of brands which aren't readily available in shops. My only gripe is that delivery is slow and there are no updates on when the delivery will arrive.
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17 Oct 2023
Verified review
The order was long overdue so I phoned and was told that my credit card hadn’t gone through. It would have been nice to have been contacted
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16 Oct 2023
Verified review
They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are very sorry to read you feel this way of our service and this will be passed to our Head Office. At present we are working around the clock to try and improve our valued customers shopping experiences, we are sorry if this is not yet reflected to you. We are doing all we can for our customers at this time. Kind regards, your PETER HAHN Team.
16 Oct 2023
Verified review
Delivery is slow.. I know you say it’s Postal Service but I can order from other companies & get delivery quicker. ???
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
14 Oct 2023
Verified review
Quality of products, ease of ordering and returns.
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MG
Mary G.
Lincoln
13 Oct 2023
Verified review
Delivery takes a long time 10 days plus apart from that no complaints
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13 Oct 2023
Verified review
EXCELLENT QUALITY IF GOODS OFFERED FOR PURCHASE AND WIDE VARIETY.
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13 Oct 2023
Verified review
Good pricing
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12 Oct 2023
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12 Oct 2023
Verified review
excellent goods but communication and delivery times lacking
I find the time between ordering and delivery too long. Quality of items excellent
but let down with lack of communication with regards to returns
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11 Oct 2023
Verified review
Customer service
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11 Oct 2023
Verified review
Slow delivery, complicated returns.
The orders take forever to arrive. Not many options for returning, especially when there are no Post Offices nearby. Lack of communication.
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Answer by peterhahn.co.uk
12 Oct 2023
Thank you for your review, We are sorry to hear you have not received your order as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispacth, If you are unable to return your parecel via a local post office give us a call on 0800 0542120 and we can arrnage a collection to pick up your return item if needed, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
9 Oct 2023
Verified review
Website easy to use
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8 Oct 2023
Verified review
Delivery times are poor, items take weeks and weeks to arrive. The processing of returned goods is also much too slow. Items are always of good quality.
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BR
Barbara R.
Haverfordwest
6 Oct 2023
Verified review
I like the quality and the jeans and trousers but do not like the long delivery times.Is it brexit?
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5 Oct 2023
Verified review
Faster delivery required and quicker refunds given
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We are sorry to read you feel this way, please contact us on 0800 054 2120 so we can give you information on your account regarding payments, and outstanding orders, we look forward to hearing from you. We apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Oct 2023
Verified review
Quality packaging. Timely response from customer service. However, it would be nice to be informed when a purchase had been shipped, with tracking number. Then it would be possible to monitor where the parcel is.
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4 Oct 2023
Verified review
Had to cancel an order as it took too long .
The next order apparently failed because they couldn't take payment. They did not inform me of this so I waited and waited for the order. I only found out when I contacted them via email. It took quite some time for them to respond
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We apologise sincerely that at this time your order was unable to be fulfilled. We will escalate your comments to our Head Office regarding the inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind Regards. your PETER HAHN Team.
1 Oct 2023
Verified review
I love the quality and the discreet quirky detail (eg sequins)
I love the quality and the small quirky detail on the last Brax Jeans I ordered, which "feminised" them and made them stand a little apart from other sellers.
I'm disappointed with the delivery times though - other suppliers leave you standing on this.
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