peterhahn.co.ukReviews:
1,173 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
AF
Adrienne F.
Leeds
21 Sept 2023
Verified review
Admin needs improvement
Don’t like the fact that I can’t access old orders online. Sometimes you buy something and the label has come off and you want to know what the make was. Also very slow delivery service and limited info despatch and expected arrival date. I just love the clothes though so I am sticking with them!
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21 Sept 2023
Verified review
Parcels take too long to arrive but clothing good quality
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20 Sept 2023
Verified review
Great products…. You have to wait for them
Great products.. and very tempting.
Delivery is rather slow and may be because some come from Europe… but there is little information on when something could be arriving. Otherwise I would give five stars.
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19 Sept 2023
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19 Sept 2023
Verified review
The choice and quality. Not so keen on long delivery time.
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18 Sept 2023
Verified review
I have ordered a dress, new system being put in heard nothing more.
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Answer by peterhahn.co.uk
19 Sept 2023
Thank you for your review. We can confirm we have not yet dispatched the dress as sadly payment cannot be secured. Please contact us on 0800 054 2120 so we can rearrange payment. We apologise for the inconvenience, but hope to hear from you soon. Kind regards, your PETER HAHN Team.
15 Sept 2023
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14 Sept 2023
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gOOD CUT VERY COMFORTABLE TO WEAR
gOOD CUT VERY COMFORTABLE TO WEAR
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11 Sept 2023
Verified review
Poor delivery information, no notification that a supposed stock item is being manufactured, and delivery date unknown.
Message given that 2 items shipped, but no indication of when delivery might be received.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If your items have been shipped, delivery will take 8-10 working days via Royal Mail. Please email us at service@peterhahn.co.uk and we will be pleased to provide you the Royal Mail tracking link. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
11 Sept 2023
Verified review
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IW
Ileana W.
West Midlands
10 Sept 2023
Verified review
High quality goods but very slow delivery.
Very high quality and large variety of goods. There is just one downside and that is the long time for delivery.
The item I ordered today 10 September is quoted as arriving around 13 October !
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the delay on this item, this will be a delay via our supplier. Please be assured no charge will be made until the order is dispatched. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
I recently ordered a dress by telephone which was in stock and telephoned yesterday to find out why I had not received it only to be told it was not in stock. Surely at the very least I could have been advised but it was definitely in stock when I ordered. I also find that the orders are taking far too long to arrive. Very disappointed with Peter Hahn!
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the dress was ordered for you if this was sold out? It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
Refunds are very slow coming through. Returned items can take weeks for the refund to be transferred to accounts. It is just not good enough. Order items are also slow in arriving although they are usually well packed.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We can confirm we had a technical glitch within our new database which meant for some time we had to manually issue all refunds for our customers. The glitch has now been fixed and all refunds are being issued as normal. We apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
Ordering on line is relatively easy for me.
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VW
VALERIE W.
Wetherby
8 Sept 2023
Verified review
Always good service, could do better on delivery.
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7 Sept 2023
Verified review
Registration and sign-in are confusing - I've been a customer for years but have had to sign in as a guest!
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JW
Jan w.
norfolk
6 Sept 2023
Verified review
I have been waiting for an order since 11/08/23. Phoned once and told it was in stock and would be dispatched soon...not charged yet.
I am thinking of cancelling the order. No doubt the prices have dropped by now but I will be charged at order price.
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. If we have not yet charged you, this will be because the item has not yet been dispatched. If the item you have ordered gets reduced in the sales, we will of course honour this price. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
5 Sept 2023
Verified review
In the past they have been good. This is only recently as have had no communication regarding my last order. I have phoned 3 times about it, and it has been nearly a full month since my order-,only to find yesterday that the order is still there and nothing has been processed. I realise there have been problems, but feel that it would have been helpful to hear from them at some point. They were very helpful when l phoned to enquire. Hoping things are resolved very soon.
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Answer by peterhahn.co.uk
6 Sept 2023
Thank you for your review. We kindly ask you to email us at service@peterhahn.co.uk so we are able to give you a clear breakdown on your order. We apologise sincerely for the delay at this time, but we hope to hear from you soon so we can assist you further. Kind regards, your PETER HAHN Team.
3 Sept 2023
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2 Sept 2023
Verified review
Wide selection of quality garments
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