peterhahn.co.uk

Reviews:

I am still waiting for a top that I ordered over two months ago I was told I should receive it around the 7th of August but still not arrived.

When I ordered this it was in stock. When I chased my order I was told it was out of stock but no one bothered to inform me! One piece arrived but I’m still waiting for my second item.

Clothing and shoes fine but lengthy delivery time dreadful and when trying to sort things sorted by telephone one operator rude and put the phone down on me - not very good customer service. Also, complete confusion at your end resulted in an order being repeated and item being sent to me that I had not ordered this month but back in June (which I had to cancel because of waiting over three weeks and needing it for a holiday). Unfortunately, I no longer wish to order from Peter Hahn again.

Cant see what you ordered and dont know when its despatched. The customer area on the website leaves alot to be disired.

Could get no reply when phoning to place order. Tried on 3 consecutive days. Explanation was changes in system! Previous order for jacket never arrived on phoning told it was on way but item never delivered with no explanation.

delivery of goods could be much improved!! Takes much too long! Ordering on line is a shambles!

I've had problems receiving orders since they say they've had a new computer system installed. It still says on the website "Temporary restrictions due to a system changeover". And you still can't see your orders on the website. When will they get on top of all this, it's been going on for many months now? Pity. I like the clothes, but they do seem to have some real problems

Deliveries take rather long

Speed up!

It’s easy to order the goods but they take months to be delivered as what I order never seems to be in stock. Summer clothes arrive in winter!

Still waiting for part of my order from May. No updates from Peter Hahn. I have had to phone them to find out any information

you did not have the item I ordered in stock and could not therefore fulfil the order. yo also have such long times to wait for dresses that it would be out of season buy the time they arrived!

No available stock of items stated as available online. Very poor stock situation on most items as if it were about to stop trading!!!!

delivery not yet received

Ordered 4 items which were on stock on the website. Arrived only on e as the others, I learnt opening the box, were out of stock. I would have expected an email as soon as they knew this as the orders are not reaching you in just a couple of days. It was too late then for me to buy a swimming suit for my holiday

Informing customers quicker of delays . Waiting 6 weeks for goods and I had to contact them .

Peter Hahn promises not to take your money until your order is dispatched - this is untrue. My credit card has been debited but I've been waiting 19 days now for a pair of sandals & 17 days for a blouse. Peter Hahn took the money without delivering. So much for their promise. I'm so fed up that I tried to cancel these 2 orders - the company refused to cancel. I am still waiting for an acknowledgement (let alone a damned refund) for goods returned to Peter Hahn on 28 June. Service using the telephone order line is dreadful, Average wait time for (seemingly the only) operative to pick up is 20 minutes & the last time this happened I was told to call back next day because the computer was down. I will never order from this online retailer again. I've never experienced service as poor as this before.

Ordered in stock items take a month to arrive.

Delivery takes too long and credit is very slow to be repaid.

Items are often under delayed delivery too often. Whilst the quality is undoubtedly good, the overlong wait for an item is not good enough.