peterhahn.co.uk

Reviews:

Customer service lied said my order had been sent out they couldn't even find my account or my name and address no apologies if I hadn't have spent an hour on the phone I would still be waiting for my order .It was a gift but to late to post off .The goods ok when they finally arrive .But the truth works for me

Dont put out of stock items as being for sale before christmas, and dont tell customers an order will arrive by christmas only to arrive on 10th january.

I have not received either item.

Goods have still not arrived 3

Excellent choice of fashion but ordering/delivery is problematical and spasmodic. Several times I have ordered an item of clothing, given an expected date when item will be available for delivery but never hear anything when its delayed even further. I am losing confidence with Peter Hahn and its Logistics. At one point it was my 1st choice for fashion buying but because of huge delays , length of time to dispatch & deliver am looking at other companies. Communication is an issue too.

I ordered 3 items on 26.05.23. Two of the items arrived swiftly after about 3-4 days. I then received an email on the 1st June saying they were experiencing longer delivery times and offered me a £20 voucher on next order. After waiting a further two weeks for the missing item I phoned to check that it hadn’t gone astray. They said it would arrive shortly and, after a further week I am still waiting for the completion of my order.

Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me. I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful. Sadly, things have changed.

Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.

I have found Peter Hahn reliable, good and usually quite prompt in delivery, although just now I am experiencing a slight delay having ordered a couple of items.

The orders take forever to arrive. Not many options for returning, especially when there are no Post Offices nearby. Lack of communication.

Slow in all areas delivery times and no one available to speak to at call centre. As a result of a 2 month wait I cancelled order.

Delivery is slow.. I know you say it’s Postal Service but I can order from other companies & get delivery quicker. ???

Since your disastrous IT issues of many months I have held back from ordering, just so much hassle and failed orders and failed system. I started today with hope, IMMEDIATELY the registration I was forced to do failed everywhere, I have been a very busy customer of Peter Hahn for decades, still I need to do this farcical 'registration over and over, nothing 'customer number' on any emailed order conf, NOTHING and as recently as September, NO customer number so delving for paper ones. ALSO you keep promising free P&P but it NEVER comes and nowhere to delete it! COME ON PH, get your act together!! You used to be perfection ...and now what happened?

The ordering process is pretty simple and the goods are of high quality. No issue. But exchanging goods for a size up or down is not. You have to return the goods and then reorder, incurring postage. When you return things, there is no automatic acknowledgement that P Hahn has received them and is processing the refund, which many other retailers do. Also, I don't see the need for the big boxes used. You are a good retailer, with great choice, but you need to refine things more to make you great and easier to buy from. Sorry, if this sounds harsh, but it is meant in a constructive way.

The goods are first class and I like them. The downside is that delivery times are poor. Peter Hahn claim that they do not take payment until the goods have left their warehouse. This is not true. I notice that the payment is taken from my credit card soon after sending the order. A few days later I am told that my order is on its way. It then takes at least a week before it arrives. I can only assume that the warehouse in not in the UK. So, first class all round unless you want the goods in a hurry.

Since the system change Peter Hahn has changed. Peter Hahn was once a 100% reliable company. Now I’m waiting months for refunds or even for orders to be delivered. I still can’t check my orders or returns online and have to call several times to get anywhere. After months you should thing the system change over is in place and everything is in working order again. I’m still waiting since many weeks for a cardigan to be delivered and not even receive a message regarding the delay.