peterhahn.co.ukReviews:
1,109 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
Read more
Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Read more
Reviews for peterhahn.co.uk
22 May 2023
Verified review
Still waiting for my order placed 20/4/23
Report review
Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We are sorry to read you have not yet received your order, please email us at service@peterhahn.co.uk with your name and address so we can chase this further for you. Kind regards, your PETER HAHN Team.
22 May 2023
Verified review
Ordered on different occasions two pairs of sneakers one pair on 24 April and another pair 5 May. Both pairs were returned immediately and haven’t received refund for either pair. Very annoyed as this will incur interest on my credit card.
Will certainly think twice before ordering anything from Peter Hahn again. Spoke to someone on the phone who said I would get my refund, but still no luck.
I could have been to Germany and back in the time it is taking to get my refunds.
Very poor, Joan Paxton, Longforgan DD2 5 FB
Report review
Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
ML
Margaret L.
Pwllheli
22 May 2023
Verified review
Report review
20 May 2023
Verified review
The money went out of my bank on 12 April. I sent them back on 25 April. I still haven't received my refund. I have contacted you twice and have been told today that the money should be in my account by the end of next week. Very disappointed with the service.
Report review
Answer by peterhahn.co.uk
22 May 2023
Thank you for your review. Please be advised here at PETER HAHN, we have just upgraded all our systems. We can confirm your refund will reach your account by Friday. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
JB
Jean B.
Grantham
19 May 2023
Verified review
I still have not received my cardigan. I was informed of the delay, but demand for the item (advertised at a reduced price in at least one magazine) should have been anticipated.
Report review
Answer by peterhahn.co.uk
19 May 2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
19 May 2023
Verified review
Lost an order and after persistent e mails from me eventually offered a meagre apology. No offer to reprocess it or compensate for their inadequacies.
Report review
Answer by peterhahn.co.uk
19 May 2023
Hello, thank you for your review. Please be advised if an order is ever lost during transit, we will always refund the order and give you the opportunity to reorder should you wish to. Please contact us at service@peterhahn.co.uk and one of our agents will be pleased to resolve this for you. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 May 2023
Verified review
I ordered a ladies cardigan on April 20, 2023, and about a week later received an e-mail from Peter Hahn informing me that because of a problem with their suppliers the order would be delivered no later than June 26, 2023, some 2 months after the order was placed. As the cardigan was intended as a birthday present for my wife on May 2 the surprise has fallen a little bit flat to say the least. While I appreciate that Peter Hahn do not have any control over suppliers' problems, I do not think I will be ordering anything else from this company anytime soon.
Report review
Answer by peterhahn.co.uk
19 May 2023
Hello, thank you for your review. We are sorry to hear that the surprise for your wife was spoiled by stock delays. You are correct in that we have limited control in terms of stock levels and supplier issues, and be assured that we have passed your comments to our Head Office. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
AF
Adrienne F.
Leeds
18 May 2023
Verified review
Clothes are great, but…….
Clothes are great. Good choice of sizes styles and prices but delivery is dire! I ordered something on 2/5 /23 and haven’t received it by 18/5/23. You need to despatch items quicker. You need to use a different courier. Royal Mail is hopeless!
I’ve shopped at Peter Hahn for years and your delivery is getting worse not better.
Report review
Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
JE
JAC E.
Cambs
18 May 2023
Verified review
It said that there is £5.00 off, it did not give me any chance to go to put in the code for this, so I have [paid the full price. Not very pleased about this. The item number is 80115077, ordered by J Coville. please refund the £5.00
Report review
Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. Please contact us at service
@peterhahn.co.uk once you have received the order and confirmed you will be keeping this and we will then refund you the missed voucher. You will need to enter the code in your ' Shopping Bag ' before checkout online. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
18 May 2023
Verified review
I returned the jacket on 2/05/23 through Post Office Ltd. The address the jacket was returne to is Woodview Road, TQ77SR.
I have not had any communication from Peter Hahn about my refund. I tracked my return and it was delivered on 5/05/23.
I think they have had more than enough time to refund my money.
Post office bar code is QY261442824GB.
Report review
Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. Please forward this query to service@peterhahn.co.uk and we will chase this with our Finance department and request a refund in advance for you. Due to systems upgrades at present, both dispatching and returns are slightly behind at present, we sincerely apologise for this. Kind regards, your PETER HAHN Team.
17 May 2023
Verified review
It's a good website. The only problem I have is that I entered my voucher code 504 415 39 for £15 off + free P&P but I had P&P added to my total?
Report review
Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. We can confirm that you will receive free postage and packaging. The postage is added to the total but is covered by the voucher. This is made up of £15.00, plus an additional £4.95 which covers the postage bringing the total voucher to £19.95. We apologise for the confusion caused. Kind regards, your PETER HAHN Team.