peterhahn.co.ukReviews:
1,193 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
16 Jun 2023
Verified review
My bank account has been debited, no delivery, no date of delivery and unable to cancel the order.
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
11 Jun 2023
Verified review
Waited weeks for order to come
Very little feedback on when delivery expected
Won’t be using again
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
CG
Carol G.
Enfield
8 Aug 2023
Verified review
delivery of goods could be much improved!! Takes much too long! Ordering on line is a shambles!
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Answer by peterhahn.co.uk
9 Aug 2023
Thank you for your review. We do sincerely apologise for the long delay, we will of course pass your comments to our Head Office. If items are in stock, typically these should be delivered within 10 working days via Royal Mail. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
Improve your order system. Spend less on advertising and more on actually sending out orders.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
31 Jul 2023
Verified review
I haven't received the other half of my order. And very slow in responding to enquires.
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Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review, we are very sorry that, due to some technical issues that we are currently experiencing, we have a high level of customer queries and this is impacting on our response times. These issues are being fixed as quickly as we can and you can look forward to our normal high levels of service returning soon. If you contact one our our friendly team they will be happy to update you on the status of any outstanding orders. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
28 Jul 2023
Verified review
I placed an order one month ago. Since then no any notice from Peter Hahn. Never again.
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Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review, We are very sorry to hear you have not received your order as expected please contact us on 0800 0542120 so we can check the status of your order and give you an update alternatively contact us via email at service@peterhahn.co.uk, We are looking forward to hearing from you sorry for any inconveniences caused at this time. Kind Regards , Your PETER HAHN Team.
23 Jul 2023
Verified review
The order arrived ok, but I have returned the garment and am still waiting for a refund!
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. We do ask to allow up to 14 working days for a full refund to be issued but please be politely advised we have high return volumes at present, therefore our Return Department are slightly behind on their processing. As soon as the refund has been issued you will receive an email to confirm. We apologise sincerely for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
Ordered a blouse the beginning of may money taken from my bank and no blouse received
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 May 2023
Verified review
I am still waiting for my order. Where is it and when will it now finally be delivered?
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 May 2023
Verified review
I placed an order on 1st May and still have not received it and today is the 29th May!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
18 Jun 2023
Verified review
Not yet recieved my order when asking for updates keep getting told be with me soon
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
I still have not received this jacket. Unbelievably poor communication and service.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Poor communication and almost a month on still waiting for my order to be delivered
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
deliver sooner, I have been waiting for my order for more than a month.
v bowyer
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
CB
camilla b.
Ipswich
19 Aug 2023
Verified review
Ordered shoes 22 nd July still not arrived. Not kept informed of reason for delay
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Answer by peterhahn.co.uk
21 Aug 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk so we can resolve this for you. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
Item ordered on 5th May has still not arrived even though payment has been taken
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
22 Jun 2023
Verified review
Over a month since ordered , still no delivery date - Very Poor communication
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. We will pass your comments to our Head Office regarding the delivery, we apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
3 Jun 2023
Verified review
I am still waiting for my order a month old.
I am still waiting for my order a month ago having. Made numerous phone calls.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
15 Jun 2023
Verified review
do what you say & not issue lots of excuses for what is a very poor service!
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Ordered in April They took payment in May I still haven’t received my order
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.