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peterhahn.co.uk
Reviews:

1,129 reviews in the last 12 months12,652 total reviews  

3.56
Good
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Top positive review

21 Feb 2024
 Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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29 Dec 2023
 Verified review

non existent customer service

product OK Customer service when there is an issue is useless
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. Please contact our customer service team directly at service@peterhahn.co.uk with the specific details of your issue and we will be happy to look into that further for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
14 Dec 2023
 Verified review
Expensive. Delivery takes far too long,
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
30 Dec 2023
 Verified review
I have not received either item.
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear you have not received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assist you with your query, sorry for any inconvenience caused Kind regards, your PETER HAHN Team.
8 Jan 2024
 Verified review

Goods have still not arrived although ordered 3 days short of a month ago.

Goods have still not arrived 3
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Answer by peterhahn.co.uk
9 Jan 2024
Thank you for your review, We are sorry to hear you have not yet received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone on 0800 0542120 so we can assist you with your query. Kind regards, your PETER HAHN Team.
16 Dec 2023
 Verified review
I can't track my deliveries.
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Answer by peterhahn.co.uk
18 Dec 2023
Thank you for your review, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in tracking your parcel alternatively contact us via email at service@peterhahn.co.uk and we will be able to provide a tracking number for your order taht has not been received yet, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
26 Dec 2023
 Verified review
LAED TIMES ARE WAY TOO LONG
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Jun 2023
 Verified review
My bank account has been debited, no delivery, no date of delivery and unable to cancel the order.
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
11 Jun 2023
 Verified review
Waited weeks for order to come Very little feedback on when delivery expected Won’t be using again
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
CG
Carol G.
Enfield
8 Aug 2023
 Verified review
delivery of goods could be much improved!! Takes much too long! Ordering on line is a shambles!
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Answer by peterhahn.co.uk
9 Aug 2023
Thank you for your review. We do sincerely apologise for the long delay, we will of course pass your comments to our Head Office. If items are in stock, typically these should be delivered within 10 working days via Royal Mail. Kind regards, your PETER HAHN Team.
23 Jun 2023
 Verified review
Improve your order system. Spend less on advertising and more on actually sending out orders.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
31 Jul 2023
 Verified review
I haven't received the other half of my order. And very slow in responding to enquires.
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Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review, we are very sorry that, due to some technical issues that we are currently experiencing, we have a high level of customer queries and this is impacting on our response times. These issues are being fixed as quickly as we can and you can look forward to our normal high levels of service returning soon. If you contact one our our friendly team they will be happy to update you on the status of any outstanding orders. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
28 Jul 2023
 Verified review
I placed an order one month ago. Since then no any notice from Peter Hahn. Never again.
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Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review, We are very sorry to hear you have not received your order as expected please contact us on 0800 0542120 so we can check the status of your order and give you an update alternatively contact us via email at service@peterhahn.co.uk, We are looking forward to hearing from you sorry for any inconveniences caused at this time. Kind Regards , Your PETER HAHN Team.
23 Jul 2023
 Verified review
The order arrived ok, but I have returned the garment and am still waiting for a refund!
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. We do ask to allow up to 14 working days for a full refund to be issued but please be politely advised we have high return volumes at present, therefore our Return Department are slightly behind on their processing. As soon as the refund has been issued you will receive an email to confirm. We apologise sincerely for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
2 Jun 2023
 Verified review
Ordered a blouse the beginning of may money taken from my bank and no blouse received
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you. On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 May 2023
 Verified review
I am still waiting for my order. Where is it and when will it now finally be delivered?
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 May 2023
 Verified review
I placed an order on 1st May and still have not received it and today is the 29th May!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
18 Jun 2023
 Verified review
Not yet recieved my order when asking for updates keep getting told be with me soon
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
29 Jun 2023
 Verified review
I still have not received this jacket. Unbelievably poor communication and service.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
18 Jun 2023
 Verified review
Poor communication and almost a month on still waiting for my order to be delivered
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jun 2023
 Verified review
deliver sooner, I have been waiting for my order for more than a month. v bowyer
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.