peterhahn.co.ukReviews:
1,117 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
21 Jul 2023
Verified review
Poor delivery service and always blame their computer.
A number of items in the sale ordered which were stated as being in stock but even after 3 months never arrived. Numerous telephone calls to check IF and WHEN they were to be delivered proved finally that they would NOT be delivered.
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Answer by peterhahn.co.uk
21 Jul 2023
Thank you for your review. We are sorry we were not able to fulfil the order but please be advised we base our stock levels on predictions we receive from suppliers. Sadly if they are not able to fulfil a delivery to us, we in turn then cannot fulfil our customers order. We apologise sincerely for the inconvenience caused, but this is why we do not charge until we dispatch. Kind regards, your PETER HAHN Team.
KD
KAYE D.
SHROPSHIRE
27 Jun 2023
Verified review
no show of orders, I have had to chase customer service to find out were my orders are from May, still not recived. I have been told a new system is being installed, all i can say it is taking a very long time, I can not even log on to my account.The UK base is blaming the Germany company.
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Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
30 May 2023
Verified review
Very poor delivery and communication as to delay and expectation of when delivery will take place. I was told money wouldn’t be taken until dispatch. My payment was taken on 22nd May but still no idea when good will be received.
This not what I had expected from such a well known brand.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
9 Jun 2023
Verified review
Have a proper IT system, a functioning website. For a long time I have been unable to check my past orders so can’t check sizes or reorder. Very frustrating the long period without a solution.?not acceptable theses days. Enormousvdelay in delivering orders. Will go to another shop.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Our IT team are working hard on our technical errors so our customers are able to view past order historys once more. We only upgraded our systems 1 month ago and naturally we are experiencing teething problems we are working almost around the clock to try and solve for our customers. We apologise sincerely our service is not up to usual standards but we are trying our best to fix all the issues we are encountering at present. Kind regards, your PETER HAHN Team.
26 Jul 2023
Verified review
Extremely poor service
I placed my order on the 26th June after several emails chasing up it eventually arrived on the 18th July. Appalling communication.
I returned my order - they received it on the 24th July. I emailed asking about my refund still not heard. Will never use this company again!!!
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Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review, We are sorry to hear it took longer than expected for you to receive your order, In relation to your returned order as per our terms and conditions it can take up to 14 working days for a return item to be processed and refunded from the date we received your return item back, If we can be of any further assistance do not hesitate to contact us on 0800 0542120 we look forward to hearing from you Kind Regards, Your PETER HAHN TEAM.
24 Sept 2023
Verified review
Not to mislead customers by saying items are in stock when they are not. Then sending the item weeks later when they are no longer required necessitating its return.
Until l receive my refund l have to suffer the daily onslaught of advertising before l can unsubscribe.
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We are sorry you were advised the item was available for immediate dispatch. Please be politely advised you do not need to receive our newsletters, simply email us and we will unsubscribe you. We apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
23 Jul 2023
Verified review
Disappointed
Still not received order placed on 25 June and now 23 July! 3 of 4 items out of stock when processed. Tried to cancel unsuccessfully but very polite customer service team. Let’s hope their new computer system is more accurate but it has put me off using their website
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. We are very sorry to read you have been affected, please kindly email us at service@peterhahn.co.uk and we will confirm the status of your order for you. We regret this has affected our valued customers so much at this time. Kind regards, your PETER HAHN Team.
26 May 2023
Verified review
Ordered on 28th April ,payment taken on 15th May,email to say it was on its way on 20th May ,more recent email to apologise for delay.I feel that the information that there would be a delay should have come sooner with the offer to cancel.It has not yet arrived.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
8 Jun 2023
Verified review
I placed an order due for a delayed delivery on 25th May. I contacted customer service last week only to be told there had been issues their end with payment processing. No evidence of my order. I then cancelled. Very disappointed as I have purchased goods in past.
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. We are sorry to read there was an issue with processing your payment, please email us at service@peterhahn.co.uk. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
I received news emails daily but never any information, other than confirmation of the order, about the order. To date after two lengthy waiting telephone call, I would know nothing. The payment was taken two days ago but to date, no order has been received.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
20 May 2023
Verified review
The money went out of my bank on 12 April. I sent them back on 25 April. I still haven't received my refund. I have contacted you twice and have been told today that the money should be in my account by the end of next week. Very disappointed with the service.
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Answer by peterhahn.co.uk
22 May 2023
Thank you for your review. Please be advised here at PETER HAHN, we have just upgraded all our systems. We can confirm your refund will reach your account by Friday. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
27 May 2023
Verified review
This company has poor customer communications - they accepted orders and forgot to advise that there distribution system was shutting down for a major upgrade (which apparently failed and required a second attempt) - still waiting for a delivery a month later
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
HF
H M F.
Cardiff
22 Jun 2023
Verified review
Very poor communication
I placed an order 4 weeks ago & apart from an email to say delivery may be longer than usual, have heard nothing - no delivery date, no apology, nothing. I contacted them & had an automated reply… It does make one wonder if they’re actually still in business!
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Answer by peterhahn.co.uk
23 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
JW
Jan w.
norfolk
6 Sept 2023
Verified review
I have been waiting for an order since 11/08/23. Phoned once and told it was in stock and would be dispatched soon...not charged yet.
I am thinking of cancelling the order. No doubt the prices have dropped by now but I will be charged at order price.
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. If we have not yet charged you, this will be because the item has not yet been dispatched. If the item you have ordered gets reduced in the sales, we will of course honour this price. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
CC
carol c.
wrexham
31 Aug 2023
Verified review
I have been a Peter Hahn customer a very long time but just lately they have been poor at delivery and respecting their customers so much that I have written to the CEO in Germany if you contrast their service with Marina Rinaldi Peter Hahn is very poor
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
28 Jul 2023
Verified review
Ordered a Dress, they only had my size, had confirmation and was told things were taking longer to process at the moment, then never heard anything for a month. Contacted them and their reply was that they they have cancelled the order, not impressed.
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Answer by peterhahn.co.uk
31 Jul 2023
Thank you for your review, We are sorry to hear we were unable to supply the item you ordered, We do stock similar items on our website at www.peterhahn.co.uk alternatively contact us on 0800 0542120 we would be more than happy to assist you , We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
GW
Gabriele W.
Kent GB
8 Jul 2023
Verified review
Customer communication is very poor, needs much improvement since there are constant delays with delivery of ordered items. It is difficult to remain understanding when there is no contact from the Peter Hahn team and an apparent reluctance to engage.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business including our ability to communicate effectively with our customers. Please be assured that our team are working tirelessly to iron out all issues and to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
The order was delayed, and then they claimed they couln't get access to deliver it on Sat 17 June.
I paid £2.99 for them to re-deliver on Monday 19 June, but I see no evidence that they attempted redelivery on that date, and still do not have my order
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Answer by peterhahn.co.uk
23 Jun 2023
Hello Gill, thank you for your review. It sounds like the notification received regarding access was not associated with a parcel from us. We only use Royal Mail for our deliveries and they will never ask for money for a redelivery. We would recommend getting in touch with your bank to settle the issue further. Please email us at service@peterhahn.co.uk with your details and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
29 May 2023
Verified review
Slow
No e mail acknowledgement of order or notification of dispatch and very slow delivery (more than 2 weeks for order to arrive despite being in stock). Wanted item for holiday in 2 weeks but didn’t order as couldn’t be sure it would arrive in time.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
11 Jul 2023
Verified review
Poor communication
Ordered and paid for items, due to a glitch on their site payment never went through - rang and completed payment again then 4 weeks later after me contacting them was told that items were no longer available. No contact at all. Very disappointed.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We are sorry your items were not available when we received the payment. The order can be replaced at any time when we receive further stock. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.