peterhahn.co.uk

Reviews:

still not received order after 29 days what can you say about that.

I placed an order on 1st May and still have not received it and today is the 29th May!

No delivery on order since April Send voucher as apology but have to spend over £70.... what kind of apology is that!

Have waited 1month for order and still no contact . My previous opinion was high but PH has let me down so I will not rush to make another order!!

I placed an order on 29th April and still have not received the goods. My credit card was debited on 11th May. Peter Hahn are very bad at communication. Offered a voucher to spend on a subsequent order to be used by 31st May when I haven’t even received this order. They seriously need to up their game!

This company has poor customer communications - they accepted orders and forgot to advise that there distribution system was shutting down for a major upgrade (which apparently failed and required a second attempt) - still waiting for a delivery a month later

If they only delivered the goods! So far, they have not delivered either item. They have taken money for one and informed me after I rang up that it was on its way. Yesterday, I sent an email querying the non-delivery and asking what the position is at present. If this is German efficiency......

My order was placed a month ago. The only communication was ten days ago telling me my order had been despatched. When it still didn't arrive I phoned customer service who in an off hand way told me they had systems problems and the order would be despatched in the next few days. It still hasn't arrived. I have now had an email showing that the order still is unsent. But they took payment on

It is now four weeks since I placed my order, I also placed another order three weeks ago. I have not received any communication as to when I will receive my orders. I have phoned and was told ten to fourteen days. I think in this modern era of technology one should not have to wait so long for an order when the items are supposed to be in stock and I am being bombarded with “offer emails from Peter Hahn.

I am so disgusted and disappointed in their service. The trusted shop is not worth having because it’s only for 1 month which should be long enough however they take so long to despatch an order, when you finally receive it half that time is eaten up and if you need to return anything for a refund it also takes an unacceptable amount of time. The latest excuse for not processing refunds is “a new system” . Well that doesn’t bode well! Despite chasing 3 times and various conflicting emails I have not received a refund that I have waited 3 weeks for. With the 2 weeks it took them to despatch my order I am now out of time to claim. I am so sick of chasing and waiting! I don’t know what else to do now and it’s very upsetting as the amount is over £400. They just don’t care.

Quality of goods is great BUT dispatch DREADFUL… twice I have ordered from here, and both times, there has been an unconscionable delay, which has been blamed both times on system upgrades, and I have never received the goods within the timeframe promised. It has also necessitated several phone calls to customer service to try and get the items that I have ordered. Nobody minds delays and problems if one is notified. My gripe is that nobody lets you know that the item is either out of stock or being delayed by up to 8 weeks. I wish I could give a better review, but I have been left very disappointed by this company indeed on several occasions .

I have shopped with Peter Hahn many times and always been happy with the service. This time I had to return an item and despit 2 emails have not received a refund. It has now been 4 weeks.

Items ordered often are not in stock, being placed as they say, on back order, wasteing time for shopper, then, returns appear to take far too long to process in Britain, and contacting customer services is absolutely pointless, they pleasantly fob you off without an answer to your query. Or, customer services admit not having the required information available, as is the case due to computer system change over that Peter Hahn is currently undertaking. Not least, they've super complicated invoices which confuse customers, with endless long codes of numbers and letters, far too many often leaving item description out altogether. And does estimated date of delivery actually mean anything at all, or is it set up just to disappoint. I'm sure that those employed are doing what they can with what's available, they seem pleasant enough. How about Peter Hahn also ask customers for their clothes shopping needs, so they can start designing some nicer clothes, far too many tops with large vulgar prints. I hope things are resolved once their new system is in place. However, I'm still awaiting my returns refunds and with tracking showing they've successfully been returned, yet I've had no feedback on refund and no refund to date. Disappointed but hoping things will change for the better.

Still waiting for my order placed 20/4/23

Ordered on different occasions two pairs of sneakers one pair on 24 April and another pair 5 May. Both pairs were returned immediately and haven’t received refund for either pair. Very annoyed as this will incur interest on my credit card. Will certainly think twice before ordering anything from Peter Hahn again. Spoke to someone on the phone who said I would get my refund, but still no luck. I could have been to Germany and back in the time it is taking to get my refunds. Very poor, Joan Paxton, Longforgan DD2 5 FB

The money went out of my bank on 12 April. I sent them back on 25 April. I still haven't received my refund. I have contacted you twice and have been told today that the money should be in my account by the end of next week. Very disappointed with the service.

Lost an order and after persistent e mails from me eventually offered a meagre apology. No offer to reprocess it or compensate for their inadequacies.

I ordered a ladies cardigan on April 20, 2023, and about a week later received an e-mail from Peter Hahn informing me that because of a problem with their suppliers the order would be delivered no later than June 26, 2023, some 2 months after the order was placed. As the cardigan was intended as a birthday present for my wife on May 2 the surprise has fallen a little bit flat to say the least. While I appreciate that Peter Hahn do not have any control over suppliers' problems, I do not think I will be ordering anything else from this company anytime soon.

Not received yet. Advised it will now be end of May due to problem with suppliers. However, advert with offer was in Mail on Sunday again yesterday???