Pak Cosmetic CentreReviews:
1,214 reviews in the last 12 months13,805 total reviews
Excellent
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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
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Reviews for Pak Cosmetic Centre
5 days ago
Verified review
Website needs some investment to get a more accurate picture of the products
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7 days ago
Verified review
Haven't received item yet after 3 weeks
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7 days ago
Verified review
Bottle was not packed properly. Squashed out when arrived
Courier put the parcel right into my black bin n got stucked into the bottom of bin
Need to turn bin upside down to hit on bottom
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8 days ago
Verified review
Did not receive my order still not refunded been waiting for more than a week nearly 2
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8 days ago
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10 days ago
Verified review
I have been charged same products and same received two orders which l dont really need
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12 days ago
Verified review
Order wasn't delivered but as Amazon driver's GPS says it was customer services insist that it was.
We gave checked the so-called safe spaces & with out neighbours, with whom we gave good relationships & we always take parcels in for each other.
This has happened with 4 recent orders, including from your partner store, My hair and beauty.
I am not a liar but am being treated as one by both customer services departments which have not offer me a refund. I will review this experience and will not shop from either of these stores again.
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12 days ago
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Items suggested to me incorrect
Items suggested to me were incorrect, which means I ended up ordering an item that was no use to me.
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28 Apr 2024
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Lace front glue
Arrived quickly but one bottle was broken and had leaked therefore I had to throw it away.apart from that everything was good
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24 Apr 2024
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I've order products from here twice now and both times I've been sent products that are out of date. Won't be ordering again
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24 Apr 2024
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Got an email on Sunday to say package had been delivered and left beside shed which it has not!’no parcel and when I rang customer services , I waited 5 minutes only to be cut off twice, absolutely disgraceful!!
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16 Apr 2024
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I received deliveries from this company in the past but my most recent one just never showed up. I paid for 3 day delivery and it's been 3 weeks and no show.
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SJ
Sharon J.
Bristol
13 Apr 2024
Verified review
I had one part of my order cancelled. This was not explained and the wrong hair was sent
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10 Apr 2024
Verified review
the eco gel was broken
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9 Apr 2024
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31 Mar 2024
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Very bad on return policy
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30 Mar 2024
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Item not received
I was unable to track my order and I tried calling the number on their site, didn’t get a response. Sent a mail didn’t get anything.
After I sent another mail and they offered to refund my money. As at the time am writing this, they are yet to refund although they have sent several emails that I would be getting my money in 3-5 working days. Terrible service from Pakcosmetics
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26 Mar 2024
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Poor customer service. I received an incomplete order and was told they had checked the CCTV when the packing was done and no further action will be taken!
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20 Mar 2024
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Item left outside
Items left outside, and stolen. Have to wait another week for them to make a claim for items to be replaced.
Disapointing, took a week to arrive o. First place!
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19 Mar 2024
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Fake or expired product they sent us.
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