Pak Cosmetic CentreReviews:
1,214 reviews in the last 12 months13,805 total reviews
Excellent
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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
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Reviews for Pak Cosmetic Centre
15 Oct 2023
Verified review
Better to buy elsewhere
I kept requesting a ‘forgot password’ email, but it never came so I couldn’t get into my account. I then called to check where my order was and the person on the phone was incredibly unhelpful and dismissive. I’m still not able to access my account, but at least the order arrived.
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11 Nov 2023
Verified review
I ordered a product from your company with 2 day delivery charge and was informed after 3 days that it was out of stock. Why did the transaction go through in the first place. Your company is disorganised and poorly managed and I won't be purchasing anything from you again.
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8 Jun 2023
Verified review
My parcel arrived today and the cap of my shampoo was broken, about half the bottle is empty now due to it spilling out all over the packaging, I have no had to transfer the shampoo into another bottle as it was irreparable. I would recommend better packaging in the future
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26 Oct 2023
Verified review
The service I received from Paks was fine and they kept me informed about my order. The product I ordered unfortunately, looked nothing like it did on their website. It is poor quality and I am very, very disappointed with it. I will not order from that brand again.
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15 Aug 2023
Verified review
Very poor customer service. Package arrived leaking and and damaged. also the item expired in 2021. I have been in touch to resolve the issue but to date no one has contacted.
Very poor aftersale service very poor quality check. Overall I would not recommend
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19 Jul 2023
Verified review
I feel that the advert is very misleading...it clearly shows TWO 500ml bottles for the price advertised. I made an order for Two items expecting FOUR. I also paid postage so paid £12 for TWO 500ml bottles which I consider to be poor value for money.
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14 Nov 2023
Verified review
Terrible customer service.
Terrible customer service,they keep you on hold for upto 30min at a time and decide to cut the line when cba to talk and when they do pick up ,its very lazy and when they made an error try to do whats convenient for them and not the customer.
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31 May 2023
Verified review
Update website
The order I wanted wasn't in stock, the website showed otherwise. It wasn't until I phoned up on the progress of my order that I found out there was no stock availability. Please check your website on a daily basis and update accordingly.
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4 Dec 2023
Verified review
Package arrived damaged with most products leaking leaving all products damaged .
Pak has not replied to my email with photos to prove the state that the package arrived in
I requested a replacement or refund , but no reply as yet.
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31 Aug 2023
Verified review
I ordered a parcel for next day delivery, paying £8.99.
The parcel came 5 days later instead of next day. No refund or assurance.
I will not order again.
Also the hair products was not what I was expecting. Best to shop in a store
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27 Dec 2023
Verified review
Missing item
I had an item missing and I tried contacting their numbers and even emailed them. No response and wasn’t able to get a refund for it so be aware that you might have items missing and you’ll not get your money back.
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25 Jun 2023
Verified review
The item I asked for which I purchase three packets of pre-stretch hair to come on Wednesday which it arrived on Friday do you think that's worth it plus I had to buy two other hair to do my hair in the first in the in the end
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21 Nov 2023
Verified review
Scam. Web store inventory inflated to attract prospective customers seeking product via Google. Customer pays for product then is told “not in stock.” Many other reviews say same thing. Scam, scam, scam.
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21 Oct 2023
Verified review
My order did not arrive. When I tried to track it using the post office tracking info, the tracking number did not exist. It was supposed to arrive on Thursday, it is Saturrday and still not arrived
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29 Aug 2023
Verified review
I've been charged for delivery but they keep sending packages out later than stated.. this has happened to me twice.
Products have been needed but have had to go elsewhere for them. Not happy at all..
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6 Jan 2024
Verified review
I was sent the completely wrong hair colour. Took 2 hours to get through to customer service. Returns and refund process is rediculous and ended up costing me 8£ To return. Stil waiting for refund.
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1 Aug 2023
Verified review
I ordered something and was charged another price, I had to cancel my credit card and therefore did not receive the items or my money back!!!! I work hard for my money , this is bad service!!!
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24 Nov 2023
Verified review
Still haven’t received my parcel contacted the shop to contact Royal Mail cause they are the only one who could request the parcel back and give me my refund but haven’t heard from them
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24 Jul 2023
Verified review
Disappointed … poor product poor service
Very rude staff and poor quality products. Buyers should beware that once they have your money you're irrelevant. Complained about a defective wig and was told it was my problem.
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22 Aug 2023
Verified review
The process to order and receive my product was satisfactory. However, there is no process in place to return items. There is no return form no explanation on how to return items.
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