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Most relevant positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
Let me start by saying I’ve been robbed and blocked, this is a scam, please shop elsewhere.
Half my order came with damaged seals causing 2 bottles of hair dye to leak over everything in the package. The seals were broken in the same way and the caps were loose; some of the spilled dye had dried so these were likely damaged before they were packaged. Upon receiving the damaged goods I contacted customer services and was informed I would receive a refund totalling the amount of the two damaged products. This ‘refund’ took over a week to arrive and they decided to only send half. I called to ask them why I’d only received half my refund & was rudely told I definitely saw the email where they said they can only refund 50% when I absolutely did not. (They tactically sent this email after the one suggesting they'll send a full refund so you agree to it - I responded yes to a refund totalling £7.58, nothing else & I would not have said yes if it had clearly read 50% anywhere at all in the email (this email is attached). She then refused to even attempt to listen to me, insisted I was wrong & continually interrupted me. This is some of the WORST customer service & scammy business practices I’ve come across in a while, it’s literally like they would rather you shop elsewhere (which I’d highly recommend you do) I would give 0 stars if I could. Don't buy from here unless you want to receive broken/damaged products & then be refused a full refund and completely blanked by customer services. I would rather yeet my my money into the ocean than deal with this site.
I have placed orders for years and never had any issues. The last time I ordered my item was placed on hold I didn't know this..so a few days passed and I didn't receive my order so I decided to check my account and found out it was on hold. I emailed and called to find out what happened, no reply via email or phone. Then my item was released a couple days later..
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7 days ago
Verified review
Totally different shade than what I ordered
I ordered the bright purple and revived a very dark purple (almost black). Poor customer service when I complained and explained that the return postage I had to pay would cost me the same (or more than ) the hair. They refused to do anything about it .
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13 Sept 2024
Verified review
Do not leave parcels on doorsteps to be stolen then when they are stolen do not take such a long time investigating
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20 Sept 2024
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Items missing from my order, emailed them twice and no reply
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6 days ago
Verified review
I ordered a wig and got something else
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16 Sept 2024
Verified review
Slow service
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2 days ago
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10 days ago
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20 Aug 2024
Verified review
Good range of products but high shipping cost
Good range of products at affordable prices, however they have a warehouse that allows you to purchase products at wholesale prices, this is a great idea but the shipping is £10 which is ridiculous, even if it’s one item. Also my package came in an Amazon box. If there is a link to Amazon then we should be allowed to utilise Amazon prime membership for free shipping
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24 Aug 2024
Verified review
Leaking product in package
Ordering was easy and delivery took about a week. I’ve ordered 4 shower gels (all same), unfortunately on one of them the lid wouldn’t close properly so more than half of the bottle leaked. It was clearly a faulty lid, very visible to the eye, therefore I don’t understand why it was sent out. Shame about this otherwise I would’ve given 5 star.
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11 Aug 2024
Verified review
I ordered my item on the 3rd of August 2024 and till date, I have not received my order nor can it be tracked. I paid for fast delivery but no email has even been sent to me to update me of my order. Very poor service
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19 Aug 2024
Verified review
I was under the impression the rose water is packaged in glass bottles. I was disappointed to see it was in plastic bottles.
The order and delivery was very easy.
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1 Sept 2024
Verified review
I had ordered 2 of the same product (Neoprosone Gel Forte). 2 different ones arrived (different ingredients with different levels of efficacy, unfortunately ).
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1 Sept 2024
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I did not receive and item and when I spoke to them about it they refused to reimburse me or sent me another item which I thought was disgusting
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11 Aug 2024
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Second time I ordered from the website only to be contacted days later the items are out of stock. Most annoying.
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8 Sept 2024
Verified review
Hair colours
Hair is good quality but the pictures are so small it’s almost impossible to see what colour you are ordering
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12 Aug 2024
Verified review
Placed an order and paid , advised fee days later item out of stock ,still awaiting my refund
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20 Aug 2024
Verified review
not what I ordered
I ordered 12” but instead the hair is about 3”. I will need to return it.
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Answer by Pak Cosmetic Centre
22 Aug 2024
Dear Customer ,
Thank you for reaching out.We would like to clarify that the item you received is indeed the correct one as per your order. The hair you selected has a very curly texture, and the length is 12 inches when stretched.
If you wish to return the item, please do so within the time period mentioned on the invoice that was included with your order.If you have any further questions or need assistance, please don't hesitate to contact us on 02072632331 Or you can email us customercare@pakcosmetics.com
Best Regards
1 Sept 2024
Verified review
Sent replacement items that were nothing like the items I ordered