Pak Cosmetic Centre- Logo - reviews

Pak Cosmetic Centre
Reviews:

1,222 reviews in the last 12 months13,718 total reviews  

4.51
Excellent

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Certified since: 8 Jan 2021
The Trustmark indicates trustworthy online retailers.
Pak Cosmetic Centre fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

27 Mar 2024
 Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?

Top negative review

20 Jun 2023
 Verified review
I have tried to email customercare@pakcosmetics.com Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like. I have attached pictures.
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Reviews for Pak Cosmetic Centre

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30 Mar 2024
 Verified review

Item not received

I was unable to track my order and I tried calling the number on their site, didn’t get a response. Sent a mail didn’t get anything. After I sent another mail and they offered to refund my money. As at the time am writing this, they are yet to refund although they have sent several emails that I would be getting my money in 3-5 working days. Terrible service from Pakcosmetics
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20 Mar 2024
 Verified review

Item left outside

Items left outside, and stolen. Have to wait another week for them to make a claim for items to be replaced. Disapointing, took a week to arrive o. First place!
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26 Mar 2024
 Verified review
Poor customer service. I received an incomplete order and was told they had checked the CCTV when the packing was done and no further action will be taken!
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SJ
Sharon J.
Bristol
3 days ago
 Verified review
I had one part of my order cancelled. This was not explained and the wrong hair was sent
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19 Mar 2024
 Verified review
Fake or expired product they sent us.
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31 Mar 2024
 Verified review
Very bad on return policy
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6 days ago
 Verified review
the eco gel was broken
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7 days ago
 Verified review
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3 Mar 2024
 Verified review

Absolutely terrible experience. Will never order from Paks Cosmetics again!

Absolutely terrible experience. I spent over £50 and l two of the three items have a best by date of 06/24 and 08/24. This is completely unacceptable as we are in March, 03/24. The third item has a date of 02/25 which is under a year and also the product is of poor quality in the bottle. It looks as though it has already expired. Again completely unacceptable. Also, the packaging the irems came in is ridiculous, literally an old box which was for some sort of skincare product. I contacted their customer service who seems to think that selling products with such ridiculously short shelf life and of poor quality is absolutely fine. I am requesting a full refund.
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8 Mar 2024
 Verified review
I have not received my order, I was told it would be delivered to me, after all I did pay for carriage, yet I still haven't had it. The courier said he left it in reception, well there is no reception areas in our building. They are now dragging out an investigation for another 7-10 days, I have no choice but to wait, I will do this because I know that I do not have my order.
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29 Feb 2024
 Verified review

The exfoliating scrub is almost expired.

The pretty Be exfoliating scrub sold to me will expired in May, now I am thinking of how to finish a whole jar within a month considering I bought it for future use. I will have to thrash it as it will expired before usage which is a total ripoff.
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4 Mar 2024
 Verified review
Wig colour images were very small and not expandable, it was a gamble buying the colour option - turned out to have been wrong colour. The colour in the image should have been an available option, it wasn't.
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12 Mar 2024
 Verified review
Hair ordered and paid for is no longer available Order has not yet been delivered Hairdresser appointment missed due to no delivery
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23 Feb 2024
 Verified review
Didn’t receive it until 5 days later and had to cancel my hair appointment as the hair did not arrive in time
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13 Mar 2024
 Verified review
The product is terrible! Gave me burn sensation, had to take my shower again. Regret purchasing the product.
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15 Feb 2024
 Verified review
Heard nothing about my order, gave all my details and no communication reason for non delivery
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13 Mar 2024
 Verified review
I didn't receive my order and said it had been delivered
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6 Mar 2024
 Verified review
No ha llegado mi pedido Ladrones p
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7 Feb 2024
 Verified review
I had to contact customer services twice to see where my order was only to be told some of the items were out of stock. They could have called/emailed me, they have my details and I’m still waiting on a refund on the products not available
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24 Jan 2024
 Verified review
My hair did not arrive and I also paid and extra fee for it to come next day. I signed up to the trusted shops they recommend to ensure I get money back but have heard nothing back 3 weeks later!
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