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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
Bottle was not packed properly. Squashed out when arrived
Courier put the parcel right into my black bin n got stucked into the bottom of bin
Need to turn bin upside down to hit on bottom
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10 days ago
Verified review
Did not receive my order still not refunded been waiting for more than a week nearly 2
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10 days ago
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12 days ago
Verified review
I have been charged same products and same received two orders which l dont really need
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5 May 2024
Verified review
Order wasn't delivered but as Amazon driver's GPS says it was customer services insist that it was.
We gave checked the so-called safe spaces & with out neighbours, with whom we gave good relationships & we always take parcels in for each other.
This has happened with 4 recent orders, including from your partner store, My hair and beauty.
I am not a liar but am being treated as one by both customer services departments which have not offer me a refund. I will review this experience and will not shop from either of these stores again.
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5 May 2024
Verified review
Items suggested to me incorrect
Items suggested to me were incorrect, which means I ended up ordering an item that was no use to me.
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24 Apr 2024
Verified review
I've order products from here twice now and both times I've been sent products that are out of date. Won't be ordering again
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24 Apr 2024
Verified review
Got an email on Sunday to say package had been delivered and left beside shed which it has not!’no parcel and when I rang customer services , I waited 5 minutes only to be cut off twice, absolutely disgraceful!!
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16 Apr 2024
Verified review
I received deliveries from this company in the past but my most recent one just never showed up. I paid for 3 day delivery and it's been 3 weeks and no show.
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9 Apr 2024
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31 Mar 2024
Verified review
Very bad on return policy
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30 Mar 2024
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Item not received
I was unable to track my order and I tried calling the number on their site, didn’t get a response. Sent a mail didn’t get anything.
After I sent another mail and they offered to refund my money. As at the time am writing this, they are yet to refund although they have sent several emails that I would be getting my money in 3-5 working days. Terrible service from Pakcosmetics
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26 Mar 2024
Verified review
Poor customer service. I received an incomplete order and was told they had checked the CCTV when the packing was done and no further action will be taken!
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20 Mar 2024
Verified review
Item left outside
Items left outside, and stolen. Have to wait another week for them to make a claim for items to be replaced.
Disapointing, took a week to arrive o. First place!
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19 Mar 2024
Verified review
Fake or expired product they sent us.
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13 Mar 2024
Verified review
I didn't receive my order and said it had been delivered
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13 Mar 2024
Verified review
The product is terrible! Gave me burn sensation, had to take my shower again. Regret purchasing the product.
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12 Mar 2024
Verified review
Hair ordered and paid for is no longer available
Order has not yet been delivered
Hairdresser appointment missed due to no delivery
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8 Mar 2024
Verified review
I have not received my order, I was told it would be delivered to me, after all I did pay for carriage, yet I still haven't had it. The courier said he left it in reception, well there is no reception areas in our building. They are now dragging out an investigation for another 7-10 days, I have no choice but to wait, I will do this because I know that I do not have my order.
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