Sensitivity Check- Logo - reviews

Sensitivity Check
Reviews:

1,688 reviews in the last 12 months2,821 total reviews  

3.80
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Top positive review

11 Sept 2023
 Verified review
I loved the fact that the results guided real changes in my diet. And these changes helped me to solve long lasting health problems, like a chronic diarrhea. I received the results super quickly and they are easy to interpret. It was great to have insights about deficiencies and even metal intolerance (I have a lot of body piercings and it will definitely help in future purchases). It would help if there was a clear note that the list of items in the results are ONLY those items I am sensitive to, as at first sight it gave me the impression that I was intolerant to everything that was tested. Also, an initial email making it clear that well not receive anything in our address, we should just go ahead and send the hair to the address - I saw some customers complaining they never received their kits, so making it a bit clearer that there’s no kit to be received would help
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Top negative review

11 Feb 2024
 Verified review
I did my first sensitivity check one year ago, I took on board what it said and made a few changes, spent a fortune on supplements it suggested I was low on. One year on and I retook the test, and maybe due to my own lack of understanding everything had changed. A new set of vitamin deficiencies, different foods I am sensitive too and last time I had a sensitivity to budgerigar’s and this year I don’t but do to wasps 🤷🏻‍♀️ surely you are either sensitive to things or not, otherwise how are you ever meant to conquer these things. I get it’s just a hair strand test, and not overly priced but even so how can everything be different?
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Reviews for Sensitivity Check

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5 Nov 2023
 Verified review
Very disappointed with the result as it identified things that I know I am OK with and missed things that I know I am sensitive to.
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Answer by Sensitivity Check
6 Nov 2023
Hi Lynne, thank you for your review. I am very sorry to hear you are not completely satisfied with the test results. I can see you have not yet reached out to our expert and friendly team to discuss your test results. There are a number of reasons why a known trigger item may not be detected on our tests, including medications, the type of testing previously completed, when the testing was completed, and the methodology of the testing, as well as the type of reaction. Our team would love to help you get the most from your test results, so please do reach out to us at info@sensitivitycheck.com and the team will be more than happy to assist. Donna Customer Service Manager
18 Jul 2023
 Verified review
The jnformation disappears off the all quite quickly so no point having app. Didn't think the tests carried out were brilliant
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Answer by Sensitivity Check
15 Sept 2023
Hi Lisa, thank you for your review. I am very sorry to hear you're not completely satisfied with your test results. Our team would be more than happy to assist with any questions or queries you have related to your test result or app. Please reach out to us at info@sensitivitycheck.com Donna Customer Service Manager
25 Jun 2023
 Verified review

Didn't highlight allergies...

My daughter has a couple of severe allergies that didn't flag up on the check... This makes me doubt the validity of the test
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Answer by Sensitivity Check
30 Jun 2023
Thank you for your review. Please be aware, we do not test for allergies - our tests are sensitivity tests and cannot detect allergies. Our team would be more than happy to help you get the most out of your test results. If you have any questions or queries, please don't hesitate to reach out to info@sensitivitycheck.com Donna, Customer Service Manager
14 Oct 2023
 Verified review
Very confusing report, that in my case makes absolutely no sense…. Thank god it was an offer promotion!
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Answer by Sensitivity Check
30 Oct 2023
Thank you for your review. I am very sorry to hear that you are not completely satisfied with the testing and results. If you have any questions or queries related to your test results or reading the report, please do not hesitate to contact our expert team at info@sensitivitycheck.com and we will be more than happy to assist. Thanks again for taking the time to leave a review. Lucie Customer Service
23 Aug 2023
 Verified review
Slow in results and when they did arrrive inaccurate (I know this as have had subsequent blood tests)
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Answer by Sensitivity Check
30 Aug 2023
Hi Beth, thank you for your review. I can see we received your test sample 24th July and your test results were emailed 25th July. Our standard testing takes up to 3-5 business days and our priority testing is 2 business days. However, your test results were emailed within 24 hours. Please be aware, that our testing cannot be compared to to blood testing, as blood testing is completed for IgE allergies, and our test is not an allergy test. Allergies are separate medical conditions and are not comparable. I have checked our emails and website chats and we have not yet received any correspondence form you related to your test results. If you have any questions related to your test results or how to proceed, please do not hesitate to contact our team at info@sensitivitycheck.com and we will be more than happy to assist. Donna Customer Service Manager
3 Jan 2024
 Verified review
I have hormonal inbalance, the test didn't pick it up so I'm not sure how accurate it is.
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15 Jul 2023
 Verified review
Brought couples set husbands test results arrived in a week but still not received mine!!
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Answer by Sensitivity Check
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@sensitivitycheck.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
21 Nov 2023
 Verified review
Not accurate, I'm very high intolerant to dairy, and their test came negative to milk.
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Answer by Sensitivity Check
22 Nov 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with your test results. I have checked our systems and I am unable to locate any email or website chat correspondence with you regarding your test results. Please be aware, that there are a number of reasons a known food trigger will not show on the testing, including this being an allergy rather than a sensitivity - we do not test for allergies, only sensitivities, different medications, and how often the items are consumed. Please do reach out to our team at info@sensitivitycheck.com and our expert and friendly team will be more than happy to advise. Donna Customer Service Manager
8 Jan 2024
 Verified review
Keep your customers up to date on the status of the test, I've heard nothing so far!
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18 May 2023
 Verified review
Didn't really understand but, I wanted a list of foods to avoid.
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Answer by Sensitivity Check
19 May 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. I am pleased to confirm our sensitivity test reports do include a food sensitivity section where we recommend removing reactive foods from the diet for 4-6 weeks. We are unable to locate any email correspondence from the email used to leave this review. However, if you have any queries or concerns related to your order, please reach out to our customer service team at info@sensitivitycheck.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
11 Jun 2023
 Verified review
Posted sample twice now and still saying they haven't got it!
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Answer by Sensitivity Check
14 Sept 2023
Thank you for your review. I am very sorry to hear you're not completely satisfied with the service. I can see your test sample was received at our lab 12th June and your tets results emailed 14th June. Please do contact our team if you need your tets results resending and we will be more than happy to resend these for you. I can see your sample arrived at our lab 30th March and your test results emailed 31st March. If you have any queries or concerns about your order, please contact our customer service team at info@sensitivitycheck.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps!
3 Sept 2023
 Verified review
GENERIC DOCUMENTATION NOT VERY INFORMATIVE, BUT IT WAS CHEAP.
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Answer by Sensitivity Check
12 Sept 2023
Hi Robert, thank you for your review. I am very sorry to hear you are not completely satisfied with your test results and found them generic and not very informative. Please be aware, our testing is completed at our accredited labs that are regularly audited and operate under Good Laboratory Practice (GLP). We have very strcit protocols in place and all reports are based on the individual patient's sample and therefore personalised to them. There is a lot of general information in the report on how to proceed with your elimination diet, but the test results are personalised and individual to you only. If you have any further questions or concerns, please do not hesitate to contact our team at info@sensitivitycheck.com Donna Customer Service Manager
8 Jun 2023
 Verified review

A bit slow and basic results

Slow with results and not as informative as some companies
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Answer by Sensitivity Check
12 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@sensitivitycheck.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
16 Nov 2023
 Verified review
Get the tests right You did not find my main allergy,
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Answer by Sensitivity Check
23 Nov 2023
Hi Lorraine, thank you for your review. Please be aware that our test is not an allergy test and will not be able to detect allergies. Allergies and sensitivities are separate medical conditions and require different types of testing to identify. We do not sell or claim to sell allergy testing. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Donna Customer Service Manager
28 Dec 2023
 Verified review
I didn't get detailed answers about food products.
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20 Oct 2023
 Verified review
It didn't pick up anything I n condition I have.
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Answer by Sensitivity Check
30 Oct 2023
Thank you for your review. I am very sorry to hear that you are not completely satisfied with the testing and results. We are Sensitivity Check and we test for your current high sensitivities. As per our Terms and Conditions you agreed to, we always recommend to contact your GP and never disregard professional medical advice or delay in seeking it because of something you have read on this website. If you have any questions or queries related to your test results or reading the report, please do not hesitate to contact our expert team at info@sensitivitycheck.com and we will be more than happy to assist. Thanks again for taking the time to leave a review. Lucie Customer Service
4 Oct 2023
 Verified review
Very vague, not what I thought the test would be
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Answer by Sensitivity Check
30 Oct 2023
Thank you for your review. I am very sorry to hear that you are not completely satisfied. If you have any questions or queries related to your test results or reading the report, please do not hesitate to contact our expert team at info@sensitivitycheck.com and we will be more than happy to assist. Thanks again for taking the time to leave a review. Lucie Customer Service
5 Dec 2023
 Verified review
Thought it was a more in-depth report
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Answer by Sensitivity Check
28 Dec 2023
Thank you so much for your review! Thank you for taking the time to rate your experience; we are always looking to improve our service and your feedback helps. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. If you have any further questions, please don't hesitate to reach out to info@sensitivitycheck.com Donna, Customer Service Manager
1 Jan 2024
 Verified review
No idea how to understand results !!
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9 Jan 2024
 Verified review
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