Sensitivity Check

Reviews:

Thank you for your review. I am very sorry you are not completely satisfied with your test results. Please be aware that hair testing and blood testing are testing for different markers, and will not produce the same results. If you have any questions or queries about your test results, please do not hesitate to contact our team at info@sensitivitycheck.com, who will gladly advise. Donna Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the test results. Please be aware that there are a number of reasons our testing may not detect a known sensitivity. These may be due to medication, previous testing methodology, or the known trigger may be a food allergy rather than a sensitivity. Our nutrition testing is designed to identify nutrition imbalances rather than deficiencies only. This can therefore be used as a tool to identify where the body is getting too much or too little of a nutrient. Please do reach out to our expert and friendly team at info@sensitivitycheck.com who will be more than happy to assist with any queries you may have. Donna Customer Service Manager

Thank you for your review. We are very sorry to see you are not satisfied with the service. Please note, in the nutrition section of your report, there is a note to confirm that sources of nutriens listed are a general list and if you have shown a food sensitivity to an item, we recommend choosing an alternative food source. If you have any queries or concerns about your order, please contact our customer service team at info@sensitivitycheck.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the testing and results. Please note that we cannot detect intolerance from hair sample. We are Sensitivity Check and we test for your current high sensitivities. Please note that you might not experience any physical pain, but it can affect your body internally, e.g., slowing down your metabolism, your body not fully able to absorb nutrients from diet, etc. If you have any questions or queries related to your test results or reading the report, please do not hesitate to contact our expert team at info@sensitivitycheck.com and we will be more than happy to assist. Thanks again for taking the time to leave a review. Lucie Customer Service

Hi Sophie, thank you for your review. I am very sorry to hear you are not completely satisfied with your test report. As our testing is so comprehensive, the number of items showing a reaction may be higher than that of a less comprehensive test. Your test results show a reaction to 2% of items tested. Our expert team are always on hand to help with any questions you may have following the receipt of your test results. Please do reach out to the team at info@sensitivitycheck.com and they will be more than happy to help. Donna Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied. Please note that we cannot detect allergy, intolerance, IBS or any other medical diagnosis via hair sample. As per our terms and conditions you agreed to, our test and website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. We are Sensitivity Check and we only detect your current high sensitivities. Please note that you might not experience any physical pain, but it can affect your body internally, e.g., slowing down your metabolism, your body not fully able to absorb nutrients from diet, etc. If you have any questions or queries related to your test results or reading the report, please do not hesitate to contact our expert team at info@sensitivitycheck.com and we will be more than happy to assist. Thanks again for taking the time to leave a review. Lucie Customer Service

Thank you for your review. We are very sorry to see you are not satisfied with the service. Please be aware, on the heading of the nutrition section fo the report, it does state that the food sources listed for each nutrition imbalance is a general list and should be used alongside your food sensitivity list, and if a sensitivity has been identified to one of the sources, to opt for an alternative source listed instead. However, if you have any queries or concerns about your order, please contact our customer service team at info@sensitivitycheck.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. Our trained team are available to dicusss and clarify your test results. Please do reach out to our customer service team at info@sensitivitycheck.com and our team will be happy to assist with your questions. Donna Customer Service Manager

Hi Yvonne, thank you for your review. I am very sorry to hear you are not completely satisfied with your test results. I can see you have spoken with one of our LiveChat agents on Facebook messenger regarding your results who was able to confirm that lactose intolerance is not a food sensitivity but rather caused by a deficiency in lactase to digest the lactose and this would therefore require blood sugar or hydrogen breath testing to diagnose. The agent did supply the email address for our expert and friendly team who were trained and could advise further on your test results. However, we have not yet received an email from you regarding your test results. If you have any questions, please don't hesitate to reach out to info@sensitivitycheck.com and the team will be more than happy to assist and advise. Donna, Customer Service Manager

Hi Lucy, thank you for your review. We are very sorry to see you are not satisfied with the service. I can see from the tracking information you have provided that the courier tried to deliver the sample on a Saturday. Unfortunately, our labs are closed during weekends. The tracking shows no further attempt to be delivered. Our team has reached out this morning via email to assist you further. If you have any queries or concerns about your order, please contact our customer service team at info@sensitivitycheck.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Hi Leanne, thank you for your review. I am very sorry to hear you are not completely satisfied with the service. We do list on each product page on our website that this is a digital download product to mail your sample to our labs. However, if you do not have access to a printer, you can complete your online submission form and send a handwritten slip with your name and submission code and our team will be able to process this. If you have any further questions, please don't hesitate to reach out to info@sensitivitycheck.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear you're not completely satisfied with your test results. Please be aware, we are not an allergy test and allergies cannot be detected from hair, this is correct. Allergies and sensitivities are separate medical conditons and cause by different reactions in the body, and display as very different symptoms. Allergy testing would require a blood IgE test or a skin prick/patch test. We are also unable to diagnose lactose intolerance as this is not a food sensitivity but rather the body lacking lactase to digest lactose. Lactose intolerance testing requires blood sugar testing, hydrogen breath testing, or less often, stool testing. If you have any questions or queries about your test results or the testing, please reach out to our team at info@sensitivitycheck.com and we will be more than happy to assist. Donna Customer Service Manager

Thank you for your review, I am very sorry to hear you are not completely satisfied with your test results. Our expert and friendly team are more than happy to assist and advise if you have any questions related to your test results. Please reach out to our team at info@sensitivitycheck.com and we will be happy to help! Usman Customer Service Manager

Hello, Thank you for your feedback. We are sorry to hear this. While we aim to get back to emails within 2 business days, during times of high volumes and traffic, responses may take a little longer. We thank you for your patience and understanding. As an apology for the delay, I would like to offer you Fast Track testing. This means we will email the results within 2 working days of us receiving the sample in laboratory. You will be notified via email when the sample arrives here. And that is the point the testing starts. Just please write a note "FAO LUCIE FAST TRACK" on the form and the envelope too. If you do have any further questions or queries, please reach out to our expert and friendly team at info@sensitivitycheck.com who will be more than happy to assist. Lucie Customer Service.

Hi Robyn, thank you for your review. I am very sorry to hear that you're not completely satisfied with the testing. Please be aware that while food sensitivties may worsen the symptoms of IBS, they are not always the root cause of those symptoms. IBS is most often caused by food passing through the digestive system too quickly or too slowly, oversensitive nerves in the gut, stress, and/or a family history of IBS. If you have any questions, please don't hesitate to reach out to info@sensitivitycheck.com Donna, Customer Service Manager

Hi, thank you for your review. I am very sorry to hear that you are not completely satisfied with your test results. Please be aware that our test is not an allergy test and cannot detect allergies to known allergies such as nuts, etc. Allergies and sensitivities are separate medical conditions, and allergy testing requires a blood IgE test or a skin prick/patch test. Sensitivity symptoms can be more delayed and subtle from allergy symptoms, and can often include fatigue, headaches, and brain fog, as well as the usual digestive discomforts such as diarrhea, constipation, bloating and excess gas. Symptoms of a sensitivity can show from 10 minutes to 48 hours after consuming an item, making it very difficult to identify a sensitivity. Our testing is designed to help identify these sensitivities. I can see you have not yet contacted our team about your test results. If you have any further questions, queries, or concerns, please do reach out to our expert and friendly team at info@sensitivitycheck.com Donna Customer Service Manager

Thank you so much for your review! Thank you for taking the time to rate your experience; we are always looking to improve our service and your feedback helps. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. If you have any further questions, please don't hesitate to reach out to info@sensitivitycheck.com Donna, Customer Service Manager