Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
11 Sept 2023
Verified review
I loved the fact that the results guided real changes in my diet. And these changes helped me to solve long lasting health problems, like a chronic diarrhea. I received the results super quickly and they are easy to interpret. It was great to have insights about deficiencies and even metal intolerance (I have a lot of body piercings and it will definitely help in future purchases). It would help if there was a clear note that the list of items in the results are ONLY those items I am sensitive to, as at first sight it gave me the impression that I was intolerant to everything that was tested. Also, an initial email making it clear that well not receive anything in our address, we should just go ahead and send the hair to the address - I saw some customers complaining they never received their kits, so making it a bit clearer that there’s no kit to be received would help
I did my first sensitivity check one year ago, I took on board what it said and made a few changes, spent a fortune on supplements it suggested I was low on.
One year on and I retook the test, and maybe due to my own lack of understanding everything had changed. A new set of vitamin deficiencies, different foods I am sensitive too and last time I had a sensitivity to budgerigar’s and this year I don’t but do to wasps 🤷🏻♀️ surely you are either sensitive to things or not, otherwise how are you ever meant to conquer these things. I get it’s just a hair strand test, and not overly priced but even so how can everything be different?
Tell me if you are a scam because we have had no communication since you took our money. We are still waiting on results, 3-5 day turnaround promise is bullshit.
Report review
29 Jan 2024
Verified review
Dubious Results
Service was quick, so this I cannot complain about
The 'How To' guide simple and easy to understand
The rationale for my low score is that I have some severe reactions to certain foods (that have been confirmed medically by blood) Yet on this result, never came up.
The heavy metals result was also strange to say the least with one compound only found in specific conditions of which, I nor family have ever been exposed to.
In regards to low levels of certain things, and the food products to bring these up, they are all present in my daily diet (more than most) and yet showed deficiences?
I will be using another supplier to cross reference the results.
Service good - results - not so.
Report review
14 Feb 2024
Verified review
Advertised as 5 to 7 days for results NOT TRUE!! Over 28 days still np results
Advertised as 5 to 7 days for results! I ordered my family package on 22nd January, still had no response to them receiving our samples so still no results!! 14th Feb. When I have contacted live chat can take 21 days for them to receive your samples. Then it takes the 5 to 7 days for results. Constantly being asked to be patient. But it's almost a whole month with no results. To get a refund isn't simple either. Very disappointed. Went on their Facebook page lots of people complaining about the same thing super disappointed!!! I ordered the family pack of 4 tests!! £100 and nothing but being thobed off by people on their live chats.
Report review
8 Feb 2024
Verified review
Very slow in all aspects. Service, customer services, email replys take two to three days and the replies are late in the evening. I sent my sample off on the 24th Jan, An Post notified me of delivery on the 26th, then these notified me thst they received it on the 6th Feb, with results to Conway a few days later. Oh and if you pay extra for fast track samples, you get it a day before the regular testing.
I intended to purchase mote tests. However, I will go elsewhere.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.