Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
11 Sept 2023
Verified review
I loved the fact that the results guided real changes in my diet. And these changes helped me to solve long lasting health problems, like a chronic diarrhea. I received the results super quickly and they are easy to interpret. It was great to have insights about deficiencies and even metal intolerance (I have a lot of body piercings and it will definitely help in future purchases). It would help if there was a clear note that the list of items in the results are ONLY those items I am sensitive to, as at first sight it gave me the impression that I was intolerant to everything that was tested. Also, an initial email making it clear that well not receive anything in our address, we should just go ahead and send the hair to the address - I saw some customers complaining they never received their kits, so making it a bit clearer that there’s no kit to be received would help
I did my first sensitivity check one year ago, I took on board what it said and made a few changes, spent a fortune on supplements it suggested I was low on.
One year on and I retook the test, and maybe due to my own lack of understanding everything had changed. A new set of vitamin deficiencies, different foods I am sensitive too and last time I had a sensitivity to budgerigar’s and this year I don’t but do to wasps 🤷🏻♀️ surely you are either sensitive to things or not, otherwise how are you ever meant to conquer these things. I get it’s just a hair strand test, and not overly priced but even so how can everything be different?
I have been waiting for over 2 weeks now and not heard back. I contacted sensitivity check via email twice, asking for an update on my order. No response. I checked with the post tracking number and my hair sample was received. I contacted sensitivity check via live chat but the person was not helpful and did not resolve the issue. I sent another email and forwarded the conversation from the chat. I still haven't heard back. I would like a refund and am wondering what is happening with my hair sample. Very poor experience. Is it a scam? Would not recommend.
Report review
19 Feb 2024
Verified review
Customer service is diabolical and non-existent. I’ve been asking for a refund after they lost my hair sample but they refuse to even acknowledge my emails. When Ive been on chat all I get is this is being forwarded but no one gets back to me. I just want my money back from a service they have not provided. Wouldn’t recommend to any one.
Report review
19 Feb 2024
Verified review
3 weeks and still not sure if sample has been received, chat said to give 5-10 days for second class post to arrive which is strange considering sample instructions advise to post soon after hair samples are taken.
Now chat system is not working to get a response so feels like a waste of money and time! Would not recommend
Report review
23 Feb 2024
Verified review
It’s a con. Would not recommend.
I already know I can’t eat anything with Soya, Soya did not come up on my test.
I also sent in 2 tests from myself with different names a week apart, the results are different in every category. These should be exactly the same. Clearly something is not right with your testing.
Report review
15 Mar 2024
Verified review
I have received no emails from them I also had to email them to send me what I had to do and they gave me no information about how to send my sample and they haven’t received my sample yet and haven’t contacted me at all I’m so disappointed about this service and I’ve sent my sample 2 weeks ago
Report review
3 Mar 2024
Verified review
Did not receive my order, very poor disappointing service
I never received my order, contacted sensitivity Ireland and they said they had no record of my order although I was charged and I showed my PayPal receipt for the order. I was told someone else would be in contact with me but still waiting… very poor service.
Report review
6 Mar 2024
Verified review
I didn't receive a confirmation email and I couldn't get the submission form I had to go on live chat and I kept getting cut off I emailed three times and no response I am in to my third week since I paid no results terrible customer service
Report review
25 Feb 2024
Verified review
Where are my results??
I have heard nothing back from this test. No communication at all. No confirmation receiving my samples (family pack of 4) and no results. Thinking this is a scam?
Report review
18 Feb 2024
Verified review
Didn’t send me anything out to me they’re shit and refused to refund my order when I explained the situation. Shit shit shit
Report review
20 Feb 2024
Verified review
Haven't received the kit.
Sensitivity Check hasn't provided a sensible answer to my questions as to its delivery status.
Report review
9 Mar 2024
Verified review
I haven't heard anything about my test. No results or that my sample even arrived. I feel like this is a scam
Report review
22 Feb 2024
Verified review
No Results received
I sent off my sample 20 day's ago and i haven't received anything back, status is showing waiting on sample??
Report review
17 Feb 2024
Verified review
Awful
Sent test off, never received the results, have asked for a refund numerous times, just keep being ignored.
Report review
18 Mar 2024
Verified review
Scam
Paid the money, sent the sample, received nothing. I don't usually get trapped by scams - disappointing.
Report review
18 Feb 2024
Verified review
False and misleading.
Not try and pretend you're a health test when it's a load of crap and not ethical or research based.
Report review
9 Mar 2024
Verified review
Sent my hair sample recorded delivery Still waiting for my results! Also I payed £14 99 upfront
Report review
23 Feb 2024
Verified review
I am still waiting on my results with 3 weeks no access to check and no one replying to me
Report review
19 Feb 2024
Verified review
I never received my kit and sent multiple emails to try sort it and never received a reply.
Report review
17 Feb 2024
Verified review
I paid the money but didn’t get anything from them tho they are adamant they sent a link.
Report review
27 Feb 2024
Verified review
I haven't received anything to send that sample back in and they are ignoring my emails
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.