Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
18 Dec 2023
Verified review
Had purchased a photo pic memorial glass block last year and required a further glass block with a pic of our westie flying through the air on Perranporth beach in Cornwall. Sadly we lost both our Bearded Collie and Westie in 2022 and the glass blocks are a beautiful reminder of them both. Received them few days after ordering them and they are well packaged. The photo quality is excellent.
Positives - the product arrived in good time and the glass block and packaging was nicely presented.
Negatives - the image quality inside the glass was really poor and faint (could hardly see in daylight unless against a really dark backdrop and even then not great). This is the critical part of the product so not the standard you would expect. I contacted them via email to try and discuss options and the first response was 'The 3D crystals can seem faint if they are not in the right light. Ideally, they need to be against a dark background with light coming through them.'
There was no offer of support or options when clearly i was dissapointed. I found the exchanges
with Rachel a tad abrupt and defensive. She asked me to send pictures, but in the end it was too close to Mother's Day to get something else in time. I would encourage people to consider this and the lighting factor before spending the money, the concept is great but I personally feel the reality of the execution isn't.
Really pleased with my item I received would recommend them to anyone who wants to keep a memory of someone they love
Really pleased with my item I received
Report review
27 Jun 2023
Verified review
lovely product and speedy delivery
Report review
5 Aug 2023
Verified review
So realistic, lovely gift.
Report review
23 Oct 2023
Verified review
Soooo good I’ve bought 3
Report review
7 Jan 2024
Verified review
Make a nice present.
Report review
25 Jul 2023
Verified review
Superb service
Report review
17 Jun 2023
Verified review
Great service
Report review
23 Nov 2023
Verified review
Report review
9 Nov 2023
Verified review
Report review
3 Nov 2023
Verified review
Report review
23 Jul 2023
Verified review
Report review
19 Jul 2023
Verified review
Report review
31 May 2023
Verified review
Report review
29 Oct 2023
Verified review
Unclear and not stuck together
Keyring came with photo unstuck to the wood in the pouch. Picture was very unclear almost frosted effect with white tinted marks. I gave it a wipe and it became clear but when dry it became unclear again. Must be the material used that is frosted and marked.
Ordered a replacement from another site
Report review
Answer by personalisedglassblocks.co.uk
2 Nov 2023
We are sorry your item wasn't as expected. We haven't received any correspondence from you to say the item arrived like this. If you'd like to get in touch this can be rectified by just sending a photo of what was received.
13 Aug 2023
Verified review
Have still not received order 14 days later and have had no response to emails.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.