passionebeauty.com/en_gbReviews:
159 reviews in the last 12 months166 total reviews
Excellent
Most relevant positive review
16 Oct 2024
Verified review
I absolutely love the quality of the products and I think the colours are fabulous. Especially the supreme range of gel polish. The colours are so opaque in just one swipe.
I also cannot fault the customer service. I placed a large order which was lost by the courier and Chloe was great about the whole thing. She kept me informed throughout the process and unfortunately one of the products I had originally ordered had since gone out of stock however, Chloe offered me a large choice of colours to pick from as an alternative for which I was grateful and she organised my replacement order which arrived promptly.
I cannot recommend Passione Beauty enough!
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Most relevant negative review
9 Sept 2024
Verified review
I have made few orders so far, and I must say the dispatch and delivery timings are both pretty quick. On the other hand I must say that so far in every single order that I am placing there is always at least one colour that is off. I am usually ordering when there is a sale and prices are very affordable, but I just don’t understand the quality of the products (is it just with me)!!! Bottles are always sealed and I understand that they can not be checked before sending, but I am giving up on this company. It’s always £5-£10 wasted from my order from products that are off. I think that this should be taken under consideration and hopefully not to happen to someone else.
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Reviews for passionebeauty.com/en_gb
9 Sept 2024
Verified review
Disappointed
I have made few orders so far, and I must say the dispatch and delivery timings are both pretty quick. On the other hand I must say that so far in every single order that I am placing there is always at least one colour that is off. I am usually ordering when there is a sale and prices are very affordable, but I just don’t understand the quality of the products (is it just with me)!!! Bottles are always sealed and I understand that they can not be checked before sending, but I am giving up on this company. It’s always £5-£10 wasted from my order from products that are off. I think that this should be taken under consideration and hopefully not to happen to someone else.
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Answer by passionebeauty.com/en_gb
11 Sept 2024
Hello, thank you for taking the time to share your feedback.
We are sorry to hear that you were not satisfied with the colours you purchased and would like to reassure you that we only sell high-quality professional products, which require special attention and specific application steps to ensure the best results. We wish to make it clear that we do not sell expired products and that strict and scrupulous quality controls are carried out before they are marketed.
We have not received any complaints from you, and as we do not understand the type of problem you have experienced with your new products, we kindly ask you to contact us at info_uk@passionebeauty.com and we will be happy to help you 😊️
27 Apr 2024
Verified review
Matte top coat didn’t had any brush inside the bottle
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Answer by passionebeauty.com/en_gb
20 May 2024
Hi Vee, we are sorry to read that you were disappointed with a product you purchased.
A check has shown that there have been no complaints from you in this regard.
Unfortunately, it can sometimes happen that a product is faulty, but please be assured that our customer service team is available on all social media channels and at info_uk@passionebeauty.com to resolve any issues that arise.
We are aware that you have already been contacted by our team for assistance, please check your inbox. Thank you ❤️
7 Mar 2024
Verified review
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Answer by passionebeauty.com/en_gb
8 Mar 2024
Hi Julie, thank you very much for your feedback. Our customer service has contacted you privately for further information, please check your e-mail ❤️