stonegroup.co.ukReviews:
10 reviews in the last 12 months17 total reviews
Good
Top positive review
10 Jan 2024
Verified review
Was looking for a laptop part, found on Google and was at a good prce. Super fast delivery and kept me informed around the delivery time / day.
1st time using this company, and I was impressed after having issues with other googled suppliers. I would not hesitate to say "Give them a go" Seem to have a good range of new & re-firb parts.
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Top negative review
3 Apr 2024
Verified review
requested several times for a vat invoice and nothing
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Reviews for stonegroup.co.uk
3 Apr 2024
Verified review
requested several times for a vat invoice and nothing
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Answer by stonegroup.co.uk
5 days ago
Hi Marc,
We sincerely apologise for the inconvenience you’ve experienced with your VAT invoice request.
After investigating the issue, we found that your emails were sent to an incorrect address, which is why we did not receive your queries. I can confirm that my colleague has already sent you the VAT invoice.
We regret any frustration this has caused and appreciate your understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.
7 Mar 2024
Verified review
Had to chase delivery multiple times. Not impressed.
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Answer by stonegroup.co.uk
20 Mar 2024
Hi Ross,
We're deeply sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We'll investigate the issue with our delivery partner to ensure this doesn't happen again in the future.
If there's anything we can do to make it right, please let us know. Your satisfaction is our top priority.