havanahouse.co.uk
Reviews:

1,559 reviews in the last 12 months19,504 total reviews  

4.86
Excellent
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Top positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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10 Jun 2023
 Verified review
Was sent a cigar however this did not get delivered to me but to another property, I called the company and spoke to Justin who changed the address and apparently sent a new one as it was a gift for my partners 30th Birthday. His birthday has come and gone and not received anything.
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9 Jun 2023
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Delivery times

Havana house so far have been good, I receive nice cigars that seem to be stored in good condition however I do find they take a rather long time to shipped orders out. Could be quicker
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8 Jun 2023
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Your service is excellent but actually ordering last time was virtually impossible which necessitated a telephone call for help. After some years suddenly you wanted my age (80), date of birth. So complicated I haven’t ordered since. I have an account which should be sufficient without going through this.
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7 Jun 2023
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CW
Chris W.
Greater Manchester
4 Jun 2023
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1 Jun 2023
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29 May 2023
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My order didn’t arrive as swiftly as usual. Having said that the lovely lady on the phone was very positive. The access to the contact directly number was difficult to find.
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24 May 2023
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Communication
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20 May 2023
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Delayed delivery and order was missing one item (but was immediately credited)
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MM
18 May 2023
 Verified review
Good service and good delivery!
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17 May 2023
 Verified review

Customer for about 4 years..No complaints

Have been a customer for about 4 years now and besides the usual Christmas postal delays, I have absolutely no issues with Havana House.
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