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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
I liked the range of products, although the coffee I chose happened to be out of stock I was later told. Also from many poor experiences, not just Havana House Royal Mail are a very unreliable delivery service these days. Parcel turned up about 3 days late….
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15 Jun 2023
Verified review
Always a good choice of cigars and free postage over £50 plus fast delivery.
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14 Jun 2023
Verified review
Just takes a few days to process, send and receive the items.
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8 Jun 2023
Verified review
Your service is excellent but actually ordering last time was virtually impossible which necessitated a telephone call for help. After some years suddenly you wanted my age (80), date of birth. So complicated I haven’t ordered since. I have an account which should be sufficient without going through this.
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