havanahouse.co.uk
Reviews:

1,535 reviews in the last 12 months19,413 total reviews  

4.85
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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18 Oct 2023
 Verified review
My son enjoys the cigars, a different ranges you have, and the service of delivery is very good
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10 Oct 2023
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Delivery turnaround has improved lately
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9 Oct 2023
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Prompt postage. Respond to communication.
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7 Oct 2023
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Turnaround time of order has improved since my last order (which left me using a different supplier)
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PB
Paul B.
Leicestershire
30 Sept 2023
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25 Sept 2023
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We love the monthly cigar offers the tobacco have great flavours. Delivery is very good.
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24 Sept 2023
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23 Sept 2023
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The ranges of different cigars.
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18 Sept 2023
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Quick and simple with fast delivery
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13 Sept 2023
 Verified review
My last order arrived THREE DAYS late because although a photograph was taken from the ground floor, nobody actually came upstairs to make the delivery! I was not only in but my front door was left wide open to keep cool, so the "SORRY WE MISSED YOU" remark sent by email was an absolute lie! I HAD TO BUY SOME TOBACCO (that was not PUEBLO, my favourite tobacco) FROM A LOCAL SHOP BEFORE I RAN OUT! In future can you send my packages via ROYAL MAIL who are always prompt with their deliveries! Thank you
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10 Sept 2023
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NM
Neil M.
Galashiels
8 Sept 2023
 Verified review
Fast and efficient service.
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5 Sept 2023
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JB
John B.
Fraserburgh
14 Aug 2023
 Verified review
Good service
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10 Aug 2023
 Verified review

STILL a brilliant shop

The only reason that my normal 5 stars weren't given is that I couldn't get hold of my favourite Marlboro tobacco! I had to go to another site where I could only buy in bulk - and that's something I could do at the time but which I couldn't do most of the time!
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6 Aug 2023
 Verified review
Overpriced low quality Chinese humidor. No attention to details on the inside work - rough patches of wood.
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5 Aug 2023
 Verified review
Great products but take far to long for delivery
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30 Jul 2023
 Verified review
Good selection (mostly in stock). Good provenance of cigars delivered. Efficient delivery. Top, top prices!!
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24 Jul 2023
 Verified review
The website and products available. More options for value deals
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24 Jul 2023
 Verified review
No issues but you haven't stocked auld Kendal gold perique for over 2 weeks which is dissapointing
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