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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Got my first order very wrong, when I complained it was kind of them to say that they fix it by sending the correct order but even the resend had a mistake
They are very good. Forgot one of my cigars but got it to me by the next day
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21 Dec 2023
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Item is a Xmas gift so contents of box not unwrapped. Disappointed that the inscribed box that is part of the gift is damaged. Given the amount of bubble wrap around it the damage had yo have been before the packing stage.
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19 Dec 2023
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19 Dec 2023
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cigar not wrapped properly and was consequently squashed
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10 Dec 2023
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Easy to use. Fast delivery
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4 Dec 2023
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I was told I would get my delivery on Monday. It hasn't arrived.
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28 Nov 2023
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Quick and reliable delivers plus quality products.
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28 Nov 2023
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27 Nov 2023
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Fast service
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26 Nov 2023
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21 Nov 2023
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Overall very happy
Free gift boxes are a nice touch. Good quality service, fast delivery and quality products
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20 Nov 2023
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All good
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9 Nov 2023
Verified review
I have bought tobacco in the shop, and online on a few occasions, since learning of it from youtube. Both the workers that I met were great representatives of the shop. I is good to deal with the human face of the business, as they share an interest in the products on sale, and are very helpful. When I had a problem with a pipe I had bought the customer service was excellent and I left the shop satisfied and happy. Do visit the shop, you are sure to find something or somethings that you like and have a good experience.
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8 Nov 2023
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I’d recommend upgrading the postal service used to next day rather than 48 hour (a competitor always use the 24 hr service)
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