havanahouse.co.uk
Reviews:

1,559 reviews in the last 12 months19,493 total reviews  

4.86
Excellent
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Top positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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24 May 2023
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23 May 2023
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Great efficiency

My order was dealt with most efficiently, and I received my purchases within a couple of days; I shall certainly use the service again (unless, of course, I manage to get to Cardiff in stead!).
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23 May 2023
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23 May 2023
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Easy website to use, ordered a couple of cigar's for my son, arrived very quickly
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21 May 2023
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Prompt, accurate delivery. To those of us in remote rural locations that is gold dust. Thank to all at HH.
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20 May 2023
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Delayed delivery and order was missing one item (but was immediately credited)
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20 May 2023
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20 May 2023
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Speedy delivery
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20 May 2023
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Smooth transaction. The cigars were well packaged and arrived in perfect condition. I will be coming back to Havana House for my future orders.
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20 May 2023
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19 May 2023
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19 May 2023
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JS
James S.
Todmorden
19 May 2023
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Great service

Great selection, prompt service.
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MM
18 May 2023
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Good service and good delivery!
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18 May 2023
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17 May 2023
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17 May 2023
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Recommended

No issues - great service.
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17 May 2023
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Very helpful staff always. highly recommended company.
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17 May 2023
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Customer for about 4 years..No complaints

Have been a customer for about 4 years now and besides the usual Christmas postal delays, I have absolutely no issues with Havana House.
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17 May 2023
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Good service and fast delivery
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