havanahouse.co.uk
Reviews:

1,561 reviews in the last 12 months19,510 total reviews  

4.86
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for havanahouse.co.uk

Sort by  
Latest first
(79)
(12)
(9)
Reset
27 Nov 2023
 Verified review
Fast service
Report review
26 Nov 2023
 Verified review
Report review
21 Nov 2023
 Verified review

Overall very happy

Free gift boxes are a nice touch. Good quality service, fast delivery and quality products
Report review
20 Nov 2023
 Verified review
All good
Report review
12 Nov 2023
 Verified review
Rang me 2 days before delivery explaining why not dispatched. Fair enough but need by this date. "No problem will send out tomorrow and refund the missing item, I'll send you an email to confirm." No email, no refund and gift was not dispatched till following week and therefore 3days late
Report review
9 Nov 2023
 Verified review
I have bought tobacco in the shop, and online on a few occasions, since learning of it from youtube. Both the workers that I met were great representatives of the shop. I is good to deal with the human face of the business, as they share an interest in the products on sale, and are very helpful. When I had a problem with a pipe I had bought the customer service was excellent and I left the shop satisfied and happy. Do visit the shop, you are sure to find something or somethings that you like and have a good experience.
Report review
8 Nov 2023
 Verified review
I’d recommend upgrading the postal service used to next day rather than 48 hour (a competitor always use the 24 hr service)
Report review
30 Oct 2023
 Verified review
Prompt delivery
Report review
29 Oct 2023
 Verified review
Very good service
Report review
18 Oct 2023
 Verified review
My son enjoys the cigars, a different ranges you have, and the service of delivery is very good
Report review
10 Oct 2023
 Verified review
Delivery turnaround has improved lately
Report review
9 Oct 2023
 Verified review
Prompt postage. Respond to communication.
Report review
7 Oct 2023
 Verified review
Turnaround time of order has improved since my last order (which left me using a different supplier)
Report review
PB
Paul B.
Leicestershire
30 Sept 2023
 Verified review
Report review
25 Sept 2023
 Verified review
We love the monthly cigar offers the tobacco have great flavours. Delivery is very good.
Report review
24 Sept 2023
 Verified review
Report review
23 Sept 2023
 Verified review
The ranges of different cigars.
Report review
18 Sept 2023
 Verified review
Quick and simple with fast delivery
Report review
13 Sept 2023
 Verified review
My last order arrived THREE DAYS late because although a photograph was taken from the ground floor, nobody actually came upstairs to make the delivery! I was not only in but my front door was left wide open to keep cool, so the "SORRY WE MISSED YOU" remark sent by email was an absolute lie! I HAD TO BUY SOME TOBACCO (that was not PUEBLO, my favourite tobacco) FROM A LOCAL SHOP BEFORE I RAN OUT! In future can you send my packages via ROYAL MAIL who are always prompt with their deliveries! Thank you
Report review
10 Sept 2023
 Verified review
Report review