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Top positive review
12 May 2023
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Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
I always find ordering from Havana House quick and easy, their prices are competitive and delivery is always very timely. Five Stars.
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2 days ago
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Love these small weaselitos
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3 days ago
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3 days ago
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3 days ago
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4 days ago
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Good product good price good seller
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4 days ago
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Top notch service from Havana house every time. Great communication about order process, and some good exclusive brands. Would recommend.
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4 days ago
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Great service and fast delivery.
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4 days ago
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Easy to use website, fast payment and quick delivery
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4 days ago
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Quality tobacco, brilliant service.
This was always my favourite shop when we went to Cardiff. Now I'm housebound, I was delighted to see they had an on-line presence. As always, they have quality tobaccoes and their service is as good on-line as it used to be on visits to the shop.
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5 days ago
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Fantastic customer service, friendly staff and swift delivery.
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