Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
I have bought tobacco in the shop, and online on a few occasions, since learning of it from youtube. Both the workers that I met were great representatives of the shop. I is good to deal with the human face of the business, as they share an interest in the products on sale, and are very helpful. When I had a problem with a pipe I had bought the customer service was excellent and I left the shop satisfied and happy. Do visit the shop, you are sure to find something or somethings that you like and have a good experience.
Report review
8 Nov 2023
Verified review
I’d recommend upgrading the postal service used to next day rather than 48 hour (a competitor always use the 24 hr service)
Report review
7 Nov 2023
Verified review
Order has not shipped after two weeks, and no response from customer service to my emails.
Report review
4 Nov 2023
Verified review
You are great. I hit one star by mistake!
Report review
30 Oct 2023
Verified review
Not had my items delivered yet!
Report review
30 Oct 2023
Verified review
Prompt delivery
Report review
29 Oct 2023
Verified review
Very good service
Report review
18 Oct 2023
Verified review
My son enjoys the cigars, a different ranges you have, and the service of delivery is very good
Report review
10 Oct 2023
Verified review
Delivery turnaround has improved lately
Report review
9 Oct 2023
Verified review
Prompt postage. Respond to communication.
Report review
7 Oct 2023
Verified review
Turnaround time of order has improved since my last order (which left me using a different supplier)
We love the monthly cigar offers the tobacco have great flavours. Delivery is very good.
Report review
24 Sept 2023
Verified review
Report review
23 Sept 2023
Verified review
The ranges of different cigars.
Report review
20 Sept 2023
Verified review
The cigars didn’t even light properly, 2 were broke just had them today as I’ve just came back from work far away, awful recommend a refund.
Report review
18 Sept 2023
Verified review
Quick and simple with fast delivery
Report review
13 Sept 2023
Verified review
My last order arrived THREE DAYS late because although a photograph was taken from the ground floor, nobody actually came upstairs to make the delivery! I was not only in but my front door was left wide open to keep cool, so the "SORRY WE MISSED YOU" remark sent by email was an absolute lie! I HAD TO BUY SOME TOBACCO (that was not PUEBLO, my favourite tobacco) FROM A LOCAL SHOP BEFORE I RAN OUT! In future can you send my packages via ROYAL MAIL who are always prompt with their deliveries!
Thank you
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.