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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
I have paid for next day delivery and did not receive my parcel until a 9 days later. During this period DPD didn't know where my parcel is, and when I contacted Havanahouse, the customer service rep was very rude and not helpful. His only advice was to keep on waiting as DPD will deliver eventually. I left it for a couple of days and then rang them again, this time a gentleman called Adam was very helpful and reprocessed my order, which arrived the following day
They are very good. Forgot one of my cigars but got it to me by the next day
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21 Dec 2023
Verified review
Item is a Xmas gift so contents of box not unwrapped. Disappointed that the inscribed box that is part of the gift is damaged. Given the amount of bubble wrap around it the damage had yo have been before the packing stage.
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19 Dec 2023
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17 Dec 2023
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Not shipped yet.
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15 Dec 2023
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Order not yet received
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10 Dec 2023
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Easy to use. Fast delivery
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4 Dec 2023
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I was told I would get my delivery on Monday. It hasn't arrived.
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28 Nov 2023
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Quick and reliable delivers plus quality products.
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28 Nov 2023
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27 Nov 2023
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Fast service
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26 Nov 2023
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21 Nov 2023
Verified review
Overall very happy
Free gift boxes are a nice touch. Good quality service, fast delivery and quality products
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