havanahouse.co.uk
Reviews:

1,559 reviews in the last 12 months19,517 total reviews  

4.86
Excellent
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Top positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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2 Dec 2023
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Why so little stock so close to Christmas?

This is my favourite tobacco shop. Yet there was so many 'out of stock' items that I could only get the tobacco my wife and son likes - which I could have got anywhere but got here to be loyal!
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28 Nov 2023
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Quick and reliable delivers plus quality products.
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28 Nov 2023
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27 Nov 2023
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Fast service
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26 Nov 2023
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21 Nov 2023
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Overall very happy

Free gift boxes are a nice touch. Good quality service, fast delivery and quality products
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20 Nov 2023
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All good
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12 Nov 2023
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Rang me 2 days before delivery explaining why not dispatched. Fair enough but need by this date. "No problem will send out tomorrow and refund the missing item, I'll send you an email to confirm." No email, no refund and gift was not dispatched till following week and therefore 3days late
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9 Nov 2023
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I have bought tobacco in the shop, and online on a few occasions, since learning of it from youtube. Both the workers that I met were great representatives of the shop. I is good to deal with the human face of the business, as they share an interest in the products on sale, and are very helpful. When I had a problem with a pipe I had bought the customer service was excellent and I left the shop satisfied and happy. Do visit the shop, you are sure to find something or somethings that you like and have a good experience.
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8 Nov 2023
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I’d recommend upgrading the postal service used to next day rather than 48 hour (a competitor always use the 24 hr service)
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7 Nov 2023
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Order has not shipped after two weeks, and no response from customer service to my emails.
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4 Nov 2023
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You are great. I hit one star by mistake!
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30 Oct 2023
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Not had my items delivered yet!
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30 Oct 2023
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Prompt delivery
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29 Oct 2023
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Very good service
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18 Oct 2023
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My son enjoys the cigars, a different ranges you have, and the service of delivery is very good
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10 Oct 2023
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Delivery turnaround has improved lately
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9 Oct 2023
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Prompt postage. Respond to communication.
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7 Oct 2023
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Turnaround time of order has improved since my last order (which left me using a different supplier)
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PB
Paul B.
Leicestershire
30 Sept 2023
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