havanahouse.co.uk
Reviews:

1,559 reviews in the last 12 months19,517 total reviews  

4.86
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for havanahouse.co.uk

Sort by  
Latest first
(77)
(9)
(22)
Reset
22 Jul 2023
 Verified review
Order Confirmation email from website is NOT being sent after payment is completed.
Report review
PC
Paul C.
Crawley
21 Jul 2023
 Verified review
Report review
21 Jul 2023
 Verified review
No problems very good
Report review
20 Jul 2023
 Verified review
Report review
18 Jul 2023
 Verified review
Report review
18 Jul 2023
 Verified review

I was sold a BOX 25 cigars without a box!

I was sold a BOX 25 cigars. When the cigars arrived they were NOT in a box. Communication has proved very difficult with HH. I have been told I can return the loose cigars but I am not confident I will receive a refund. I have no way of knowing whether the cigars are fakes or not.
Report review
17 Jul 2023
 Verified review
Report review
11 Jul 2023
 Verified review
Report review
9 Jul 2023
 Verified review
The delivery was very quick but there is so much choice it was very confusing
Report review
8 Jul 2023
 Verified review
Helpful staff with order options etc.
Report review
7 Jul 2023
 Verified review
Swift delivery in perfect timing for my holiday
Report review
3 Jul 2023
 Verified review
The description was misleading. Resulting in purchasing the wrong product
Report review
3 Jul 2023
 Verified review
The cigars I want are always out of stock
Report review
27 Jun 2023
 Verified review

Never again!!!

Havana House were slow to process my orders and the cigars came dry and damaged. Customer service is non-existant. They almost never answer the phone or the messages. When they do, they are unhelpfull and bordering rude. I batch ordered cigars and requested next day delivery, for which I paid extra, only to wait more than a week for them to be sent. When I asked about the delay even though I paid for the next day delivery, I was told that the "next day delivery" only applies to the order after it leaves their shop. So there is no point in ordering next day delivery because they will take their time to process the order. I don't even think they have much stock. When I said that is not what "the next day delivery" should be, I was simply told by the lady in the shop "if you say so". Inefficient, low quality, awful customer service. Never again will I order anything from them.
Report review
20 Jun 2023
 Verified review
Report review
19 Jun 2023
 Verified review

The user experience is terrible

Why not process these orders  (#325128 & #343828 & #364196) in a timely manner. Why not reply to emails in a timely manner. Why not give an explanation.
Report review
JH
Jon H.
Somerset
18 Jun 2023
 Verified review

Good range of products

I liked the range of products, although the coffee I chose happened to be out of stock I was later told. Also from many poor experiences, not just Havana House Royal Mail are a very unreliable delivery service these days. Parcel turned up about 3 days late….
Report review
16 Jun 2023
 Verified review
Very slow service over past few weeks (was prompt before). The text service on the website never gets answered.
Report review
15 Jun 2023
 Verified review
Always a good choice of cigars and free postage over £50 plus fast delivery.
Report review
14 Jun 2023
 Verified review
Just takes a few days to process, send and receive the items.
Report review