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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
This is my favourite tobacco shop. Yet there was so many 'out of stock' items that I could only get the tobacco my wife and son likes - which I could have got anywhere but got here to be loyal!
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9 Jun 2023
Verified review
Delivery times
Havana house so far have been good, I receive nice cigars that seem to be stored in good condition however I do find they take a rather long time to shipped orders out. Could be quicker
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29 May 2023
Verified review
My order didn’t arrive as swiftly as usual.
Having said that the lovely lady on the phone was very positive.
The access to the contact directly number was difficult to find.
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19 Jun 2023
Verified review
The user experience is terrible
Why not process these orders (#325128 & #343828 & #364196） in a timely manner.
Why not reply to emails in a timely manner.
Why not give an explanation.
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11 May 2023
Verified review
Package arrived over two weeks after payment. My enquiries were ignored. Well packaged. Box open and some (hopefully) superficial damage to the cigars.
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20 Sept 2023
Verified review
The cigars didn’t even light properly, 2 were broke just had them today as I’ve just came back from work far away, awful recommend a refund.
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15 May 2023
Verified review
Please keep your website and stock up to date, that way when someone orders a product they won't be disappointed that it isn't available
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27 Jun 2023
Verified review
Usually great but 2 disappointing wrong orders but received email saying future orders would be checked after notifying them.
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3 Jun 2023
Verified review
Arrived damaged but too late (daughters wedding, 50’s theme, for photos father son and son in law) of to do anything about it.
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17 May 2023
Verified review
Failed to update website
They sold me tobacco that was actually discontinued but neglected to tell me until i rang in after a week asking where it was
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23 Jun 2023
Verified review
Delay with this original particular order being processed.
The change of item, at my request, was efficient and effective.
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3 May 2023
Verified review
Costumer service cannot be reached on the phone or email. I recommend using someone else. Never received my order.
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16 Jun 2023
Verified review
Very slow service over past few weeks (was prompt before). The text service on the website never gets answered.
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6 Aug 2023
Verified review
Overpriced low quality Chinese humidor. No attention to details on the inside work - rough patches of wood.
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31 Jul 2023
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Check availability before ordering
Placed order and then told none of items I ordered are available took nearly a week to get a refunded
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7 Nov 2023
Verified review
Order has not shipped after two weeks, and no response from customer service to my emails.
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15 Dec 2023
Verified review
Order not yet received
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17 Dec 2023
Verified review
Not shipped yet.
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13 Jun 2023
Verified review
Slow delivery
Paid extra to get next day royal mail signed for delivery but took 3 days to arrive. Waste of money
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22 Jul 2023
Verified review
Order Confirmation email from website is NOT being sent after payment is completed.
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Imported Reviews
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