havanahouse.co.uk
Reviews:

1,559 reviews in the last 12 months19,493 total reviews  

4.86
Excellent
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Top positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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2 days ago
 Verified review

Fantastic. Fast service.

Panicked when my local man ran out of my favourite tobacco, so did a quick search online. Up came Havana House who had some in stock! My order was quickly acknowledged, I was informed of dispatch and given an estimate of delivery. Package arrived in good time and delivery, via Royal Mail Tracked, was free. Happy days. I will certainly be going back to Havana House!
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27 Apr 2024
 Verified review

Quality tobacco, brilliant service.

This was always my favourite shop when we went to Cardiff. Now I'm housebound, I was delighted to see they had an on-line presence. As always, they have quality tobaccoes and their service is as good on-line as it used to be on visits to the shop.
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2 days ago
 Verified review

Customer for 5 years - great service

I’ve been using Havana House for around 5 years. I’ve never had a single issue. All orders fulfilled and delivered on time in excellent packaging. Cigars always in excellent condition. Great service. Best prices I’ve found in the UK.
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5 days ago
 Verified review
Very pleased with my order again. I thought this time i would order drink along with my tobacco and i was happy with the quality of Pen Sans Summer Cup. It was a lovely treat and i will definitely be buying again.
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25 Apr 2024
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Herbal smoking blend

I purchased real leaf herbal smoking blend and its really easy to order and comes quickly I once rang the shop and ordered some and the man was so helpful and they wernt even open!!!
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3 days ago
 Verified review
I got a total bargain on stuff tabacco, under £50 for 500g - this is going to last me years! It's the best detail I've got on tabacco than even the black illegal Market can offer
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2 days ago
 Verified review

Brilliant, as always

The ONLY issue I have is that there's still no provider of Marlboro that this company has been able to find! However, I don' think it's their fault so how can I really complain?
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25 Apr 2024
 Verified review
Excellent seller, fast delivery, quality goods and great communication. Have been buying from them for some years. Support smaller businesses or we lose tthem
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15 Apr 2024
 Verified review
Wide selection of products, easy to use and navigate website, very quick despatch and delivery. Competitive prices. Very pleased with service
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27 Apr 2024
 Verified review
Top notch service from Havana house every time. Great communication about order process, and some good exclusive brands. Would recommend.
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AR
Alan R.
Bury St.Edmunds
29 Apr 2024
 Verified review

Regular Customer

I always find ordering from Havana House quick and easy, their prices are competitive and delivery is always very timely. Five Stars.
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13 days ago
 Verified review
Ordered online, delivery was very quick. Cigars come in a humidity controlled bag that lasts up to 90 days, great extra touch.
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7 days ago
 Verified review
Hi I'm ordering some cigar from havanahouse good price big selection off cigar.order come on time definitely recommended 👌
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10 days ago
 Verified review
I could easily navigate the website and find what I required and the choice of products was excellent. Delivery was prompt.
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22 Apr 2024
 Verified review
I order cigars a few time a year for special occasions. They always arrive in good time. And are enjoyed by my husband.
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BD
12 days ago
 Verified review
The usual standard of efficiency in dealing with my order and the regular notifications of the progress of the process.
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9 days ago
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Tobacco Road

I have been purchasing from Havana House for the last few months excellent on line service and quick delivery
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10 days ago
 Verified review
Order was processed efficiently and arrived promptly. I don’t think any of it could have been done better.
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14 Apr 2024
 Verified review
Very good company to buy from, quick and accurate delivery, well packaged and protected.
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4 days ago
 Verified review
Great service. Any problems resolved quickly and efficiently. Great company to deal with.
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