Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Very disappointed with this company. I bought a gift set from you which included five cigars, matches and a cigar cutter. It took nearly two weeks for the item to arrive, which I thought was poor as it stated that it should be 3 - 5 working days. When it finally arrived the matches and cigar cutter were missing! I have contacted customer services regarding this issue but have heard nothing so I’m assuming that I won’t be receiving these items. I won’t be recommending this company or using them again.
Report review
17 May 2023
Verified review
Report review
17 May 2023
Verified review
Recommended
No issues - great service.
Report review
17 May 2023
Verified review
Very helpful staff always.
highly recommended company.
Report review
17 May 2023
Verified review
Failed to update website
They sold me tobacco that was actually discontinued but neglected to tell me until i rang in after a week asking where it was
Report review
17 May 2023
Verified review
Good service and fast delivery
Report review
16 May 2023
Verified review
Highly recommend
Items were as described and very quick delivery
Highly recommend and will use again
Report review
16 May 2023
Verified review
Great range well priced & speedy delivery.
Report review
16 May 2023
Verified review
Great selection of products. Great customer service.
Any questions answered quickly and efficiently. Will definitely make the effort to visit a store in the future.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.