Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
26 Dec 2023
Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience.
I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
They are always friendly, knowledgeably and willing to help.
It's a pleasure to belong to the Havanahouse Family.
If ever, you are unfortunate to have a problem with a product, call them immediately, they will help to resolve the issue straight away.
Also if you are buying a gift for someone and get stuck, call them.
Report review
23 Jun 2023
Verified review
Report review
23 Jun 2023
Verified review
Quick delivery, good packaging, high quality product. Will use again.
Report review
23 Jun 2023
Verified review
I am relatively new to cigar smoking but the times I have asked Havana questions on there watts app they have been nothing short of brilliant, great products delivered, well packaged in a travel 90 day humidor bag
Excellent job Havana
Report review
22 Jun 2023
Verified review
Report review
21 Jun 2023
Verified review
Prompt and efficient delivery of my orders. Thanks.
Always buy from these guys service is excellent delivery service brilliant and have such a great selection of my dad’s favourite products
Report review
20 Jun 2023
Verified review
Report review
20 Jun 2023
Verified review
Not wanted as a member.
I have tried several times to sign into Havana House, it keeps telling me my password is either too short or not strong enough, so I gave up. Many times the impression given on an advert is that the cigar is much bigger than it actually is. I like an Alhambra cigar from the Phillipines but no one seems to stock them.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.