havanahouse.co.uk
Reviews:

1,561 reviews in the last 12 months19,510 total reviews  

4.86
Excellent
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Top positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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17 May 2023
 Verified review

Failed to update website

They sold me tobacco that was actually discontinued but neglected to tell me until i rang in after a week asking where it was
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23 Jun 2023
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Delay with this original particular order being processed. The change of item, at my request, was efficient and effective.
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11 Jan 2024
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Disappointed with the quality, my cigars delivered were dry and brittle. I tried to smoke 2 of the 5 but I gave up.
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10 Jan 2024
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Cigar came damaged however as i no longer had the cigar and gave it as a gift, nothing was offered as an appolofy
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16 Jun 2023
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Very slow service over past few weeks (was prompt before). The text service on the website never gets answered.
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6 Aug 2023
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Overpriced low quality Chinese humidor. No attention to details on the inside work - rough patches of wood.
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31 Jul 2023
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Check availability before ordering

Placed order and then told none of items I ordered are available took nearly a week to get a refunded
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7 Nov 2023
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Order has not shipped after two weeks, and no response from customer service to my emails.
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15 Dec 2023
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Order not yet received
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17 Dec 2023
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Not shipped yet.
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13 Jun 2023
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Slow delivery

Paid extra to get next day royal mail signed for delivery but took 3 days to arrive. Waste of money
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22 Jul 2023
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Order Confirmation email from website is NOT being sent after payment is completed.
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20 May 2023
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Delayed delivery and order was missing one item (but was immediately credited)
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24 May 2023
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Better communication, have been waiting for an express order for over 10 days
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3 Jul 2023
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The description was misleading. Resulting in purchasing the wrong product
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26 Jun 2023
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Take an age to process the purchase compared with other internet orders.
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19 Dec 2023
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cigar not wrapped properly and was consequently squashed
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4 Nov 2023
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You are great. I hit one star by mistake!
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3 Jul 2023
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The cigars I want are always out of stock
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13 Jun 2023
 Verified review
Poor poor poor poor customer service
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