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Top positive review
26 Dec 2023
Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience.
I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
I have paid for next day delivery and did not receive my parcel until a 9 days later. During this period DPD didn't know where my parcel is, and when I contacted Havanahouse, the customer service rep was very rude and not helpful. His only advice was to keep on waiting as DPD will deliver eventually. I left it for a couple of days and then rang them again, this time a gentleman called Adam was very helpful and reprocessed my order, which arrived the following day
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15 Feb 2024
Verified review
The website is not the easiest to navigate! this is off putting. Cgars their main competitors has a more user friendly navigatable site. Just Copy!!
Cigar turned up fairly quick but quality was poor cigar fell apart half way through smoking
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6 Feb 2024
Verified review
Post office delivery report not usually correct- sticks on ‘pending’
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9 Nov 2023
Verified review
I have bought tobacco in the shop, and online on a few occasions, since learning of it from youtube. Both the workers that I met were great representatives of the shop. I is good to deal with the human face of the business, as they share an interest in the products on sale, and are very helpful. When I had a problem with a pipe I had bought the customer service was excellent and I left the shop satisfied and happy. Do visit the shop, you are sure to find something or somethings that you like and have a good experience.
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13 Sept 2023
Verified review
My last order arrived THREE DAYS late because although a photograph was taken from the ground floor, nobody actually came upstairs to make the delivery! I was not only in but my front door was left wide open to keep cool, so the "SORRY WE MISSED YOU" remark sent by email was an absolute lie! I HAD TO BUY SOME TOBACCO (that was not PUEBLO, my favourite tobacco) FROM A LOCAL SHOP BEFORE I RAN OUT! In future can you send my packages via ROYAL MAIL who are always prompt with their deliveries!
Thank you
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8 Jun 2023
Verified review
Your service is excellent but actually ordering last time was virtually impossible which necessitated a telephone call for help. After some years suddenly you wanted my age (80), date of birth. So complicated I haven’t ordered since. I have an account which should be sufficient without going through this.
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10 Aug 2023
Verified review
STILL a brilliant shop
The only reason that my normal 5 stars weren't given is that I couldn't get hold of my favourite Marlboro tobacco! I had to go to another site where I could only buy in bulk - and that's something I could do at the time but which I couldn't do most of the time!
I liked the range of products, although the coffee I chose happened to be out of stock I was later told. Also from many poor experiences, not just Havana House Royal Mail are a very unreliable delivery service these days. Parcel turned up about 3 days late….
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21 Dec 2023
Verified review
Item is a Xmas gift so contents of box not unwrapped. Disappointed that the inscribed box that is part of the gift is damaged. Given the amount of bubble wrap around it the damage had yo have been before the packing stage.
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17 May 2023
Verified review
Customer for about 4 years..No complaints
Have been a customer for about 4 years now and besides the usual Christmas postal delays, I have absolutely no issues with Havana House.
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8 Nov 2023
Verified review
I’d recommend upgrading the postal service used to next day rather than 48 hour (a competitor always use the 24 hr service)
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30 Jul 2023
Verified review
Good selection (mostly in stock). Good provenance of cigars delivered. Efficient delivery. Top, top prices!!
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7 Oct 2023
Verified review
Turnaround time of order has improved since my last order (which left me using a different supplier)
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