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Top positive review
26 Dec 2023
Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience.
I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Cigar turned up fairly quick but quality was poor cigar fell apart half way through smoking
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20 Jan 2024
Verified review
There is room for improvement
I have paid for next day delivery and did not receive my parcel until a 9 days later. During this period DPD didn't know where my parcel is, and when I contacted Havanahouse, the customer service rep was very rude and not helpful. His only advice was to keep on waiting as DPD will deliver eventually. I left it for a couple of days and then rang them again, this time a gentleman called Adam was very helpful and reprocessed my order, which arrived the following day
Got my first order very wrong, when I complained it was kind of them to say that they fix it by sending the correct order but even the resend had a mistake
They are very good. Forgot one of my cigars but got it to me by the next day
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21 Dec 2023
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Item is a Xmas gift so contents of box not unwrapped. Disappointed that the inscribed box that is part of the gift is damaged. Given the amount of bubble wrap around it the damage had yo have been before the packing stage.
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19 Dec 2023
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19 Dec 2023
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cigar not wrapped properly and was consequently squashed
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10 Dec 2023
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Easy to use. Fast delivery
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4 Dec 2023
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I was told I would get my delivery on Monday. It hasn't arrived.
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28 Nov 2023
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Quick and reliable delivers plus quality products.
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28 Nov 2023
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27 Nov 2023
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Fast service
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26 Nov 2023
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21 Nov 2023
Verified review
Overall very happy
Free gift boxes are a nice touch. Good quality service, fast delivery and quality products
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