havanahouse.co.uk

Reviews:

Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Havana House were slow to process my orders and the cigars came dry and damaged. Customer service is non-existant. They almost never answer the phone or the messages. When they do, they are unhelpfull and bordering rude. I batch ordered cigars and requested next day delivery, for which I paid extra, only to wait more than a week for them to be sent. When I asked about the delay even though I paid for the next day delivery, I was told that the "next day delivery" only applies to the order after it leaves their shop. So there is no point in ordering next day delivery because they will take their time to process the order. I don't even think they have much stock. When I said that is not what "the next day delivery" should be, I was simply told by the lady in the shop "if you say so". Inefficient, low quality, awful customer service. Never again will I order anything from them.