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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Package arrived over two weeks after payment. My enquiries were ignored. Well packaged. Box open and some (hopefully) superficial damage to the cigars.
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20 Sept 2023
Verified review
The cigars didn’t even light properly, 2 were broke just had them today as I’ve just came back from work far away, awful recommend a refund.
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15 May 2023
Verified review
Please keep your website and stock up to date, that way when someone orders a product they won't be disappointed that it isn't available
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27 Jun 2023
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Usually great but 2 disappointing wrong orders but received email saying future orders would be checked after notifying them.
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3 Jun 2023
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Arrived damaged but too late (daughters wedding, 50’s theme, for photos father son and son in law) of to do anything about it.
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17 May 2023
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Failed to update website
They sold me tobacco that was actually discontinued but neglected to tell me until i rang in after a week asking where it was
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23 Jun 2023
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Delay with this original particular order being processed.
The change of item, at my request, was efficient and effective.
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3 May 2023
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Costumer service cannot be reached on the phone or email. I recommend using someone else. Never received my order.
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16 Jun 2023
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Very slow service over past few weeks (was prompt before). The text service on the website never gets answered.
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6 Aug 2023
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Overpriced low quality Chinese humidor. No attention to details on the inside work - rough patches of wood.
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31 Jul 2023
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Check availability before ordering
Placed order and then told none of items I ordered are available took nearly a week to get a refunded
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7 Nov 2023
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Order has not shipped after two weeks, and no response from customer service to my emails.
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15 Dec 2023
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Order not yet received
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17 Dec 2023
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Not shipped yet.
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13 Jun 2023
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Slow delivery
Paid extra to get next day royal mail signed for delivery but took 3 days to arrive. Waste of money
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22 Jul 2023
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Order Confirmation email from website is NOT being sent after payment is completed.
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20 May 2023
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Delayed delivery and order was missing one item (but was immediately credited)
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24 May 2023
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Better communication, have been waiting for an express order for over 10 days
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3 Jul 2023
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The description was misleading.
Resulting in purchasing the wrong product
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26 Jun 2023
Verified review
Take an age to process the purchase compared with other internet orders.
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Imported Reviews
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