leoprinting.co.ukReviews:
19 reviews in the last 12 months118 total reviews
Excellent
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Top positive review
17 Mar 2023
Verified review
Very professional and efficient company and staff. Service and delivery is second to none, even internationally. We are a returning customer and intend to again.
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Top negative review
9 Jun 2023
Verified review
Ordered at the start of April 2023 - received in June 2023 - and to add to that wait time - was posted to the wrong address. I was told that because my address had been used on the invoice (even though samples were asked to be sent to the correct address) that it could not be changed - but this was not communicated to me at all nor was it written on emails or invoice itself. Communication was not great, after several back and toos with the digital proof I presumed the order was in hand - nobody chased. 7 weeks later I was asked why had I not approved? and when I called to ask for a discount due to the wait as this order was for a client - was told in no uncertain terms - no - and that the delay was due to covid and delivery times. This was April 2023 - which I find very hard to believe.
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Reviews for leoprinting.co.uk
13 Nov 2023
Verified review
Great service
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13 Nov 2023
Verified review
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30 Aug 2023
Verified review
Communicative and professional
Communicative, great service and delivery came over a week early! Excellent!
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17 Mar 2023
Verified review
Very professional and efficient company and staff. Service and delivery is second to none, even internationally. We are a returning customer and intend to again.
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24 May 2023
Verified review
Great customer service.
All staff I dealt with were very helpful and friendly, even after a few delays with artwork form our end. Great product too.
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Answer by leoprinting.co.uk
7 Jun 2023
Good to hear, Kate! Thank you for your nice review and hopefully we can help you with some nice seed paper products again in the future. Kind regards, Team Leoprinting
4 Aug 2023
Verified review
Good initial contact. After loading up my image I got a proof back and some better guidance on how to get things to fit properly. Was very helpful.
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7 Jul 2023
Verified review
Great experience
We're really pleased with the quality, speed of production and customer service. It was easy to order, and arrived exactly as we'd hoped.
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20 Jun 2023
Verified review
Easy to do business with
The website is easy to use, they respond quickly and... MOST IMPORTANTLY... you get to speak to a human on the phone!
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12 May 2023
Verified review
The experience was smooth and easy. It arrive much earlier than expected!
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Answer by leoprinting.co.uk
7 Jun 2023
Thank you for your nice review, Federica! Very nice to hear that your order arrived much earlier than expected. We hope we can help you again in the future. Kind regards, Team Leoprinting
11 May 2023
Verified review
Thank you for getting seeded flyer printed and delivered on time!
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Answer by leoprinting.co.uk
7 Jun 2023
Thank you for your order and nice words, Alfred! It's good to hear that your order was delivered on time. We hope we can help you with some nice seed paper products again in the future. Kind regards, Team Leoprinting
9 Jan 2023
Verified review
Brilliant customer services and fantastic product quality.
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4 Feb 2023
Verified review
Fantastic service - Helpful, Friendly and fast delivery
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Answer by leoprinting.co.uk
6 Feb 2023
Thank you for the positive review and the nice picture! We're always happy to work with great customers like you and we hope to serve you again next time. Have a great day!
14 Jan 2023
Verified review
Great Service- easy to work with and punctual!
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25 May 2023
Verified review
Great communication and the product quality.
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Answer by leoprinting.co.uk
7 Jun 2023
Thank you for your nice review, Chris! Good to hear that you are satisfied! Hope to see you next time. Kind regards, Team Leoprinting.
21 Apr 2023
Verified review
Excellent quality
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7 Jun 2023
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7 Feb 2023
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16 Jan 2023
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9 Jun 2023
Verified review
Ordered at the start of April 2023 - received in June 2023 - and to add to that wait time - was posted to the wrong address. I was told that because my address had been used on the invoice (even though samples were asked to be sent to the correct address) that it could not be changed - but this was not communicated to me at all nor was it written on emails or invoice itself. Communication was not great, after several back and toos with the digital proof I presumed the order was in hand - nobody chased. 7 weeks later I was asked why had I not approved? and when I called to ask for a discount due to the wait as this order was for a client - was told in no uncertain terms - no - and that the delay was due to covid and delivery times. This was April 2023 - which I find very hard to believe.
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Answer by leoprinting.co.uk
15 Jun 2023
Dear Laura,
Thank you for your order and review.
As discussed before, we couldn’t start production earlier because we hadn't received approval for the production yet. You told us on April 13th that you would get back to us and after several reminders we got the final approval on May 18th.
The covid update you received was an outdated notification that should not have been sent from our side. Our apologies if that has caused any confusion, as this is not the reason why the order could not be produced earlier.
After the order was shipped, we were asked to change the delivery address. But unfortunately it was not possible to change it during shipping, because this will create more delay or the parcel even gets lost.
We are sorry that you have found this communication to be too direct, and we hope that you are satisfied with the products.
Kind regards, Team Leoprinting