Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
4 Jun 2023
Verified review
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier:
- having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value
- we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame.
All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.
We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
Good experience all round!! Cant wait for it to arrive :)
Report review
3 days ago
Verified review
Very easy website to navigate. Informative, great pictures and descriptions made a very easy purchase. Thank you
Report review
4 days ago
Verified review
Good job FatMoose
It was all a very easy and straightforward experience. Sizes and prices were clear, as were requirements for additional bits.
Report review
7 days ago
Verified review
Good choice of products and combinations
Clear, easy to use website. Good detail on all products. Photographs from previous purchasers were extremely helpful. Nice to see the products in a real environment!
It would be great to be able to choose different swing options before purchasing. Our purchase includes two classic swing seats so we will need to buy a baby swing as we need one of each.
Report review
8 days ago
Verified review
Still awaiting promised delivery dates and was for grandson’s birthday
Report review
Answer by fatmoose.co.uk
8 days ago
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Fatmoose product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
your Fatmoose-team
30 Apr 2024
Verified review
Easy to use and very clear what I was buying and the extras I would need to install it.
Report review
28 Apr 2024
Verified review
Excellent and easy service, delighted with our purchase!
Report review
25 Apr 2024
Verified review
A child could do it
Simple and easy to use website, crisp and clear instructions and smooth checkout
Report review
24 Apr 2024
Verified review
Loved the site and the choice. Would love to see some pictures of real climbing frames as well as the illustrations to gauge size and the video was annoying because you couldn’t see the product and got stuck on the video once you’d clicked on it.
Report review
22 Apr 2024
Verified review
Good website and detailed photographs. I liked the filter options
Report review
21 Apr 2024
Verified review
Amazing company
The website is very easy to work around, finding what I needed was a breeze and payment was a doddle! Cannot recommend this website enough
Report review
14 Apr 2024
Verified review
Easy and simple.
Report review
12 Apr 2024
Verified review
Lots of options
Report review
7 Apr 2024
Verified review
Quick & Easy
Quick, easy purchase, good options on website and compare feature helped massively, can't wait for delivery to upgrade our garden for the kids!
Great buying experience. We haven’t received the product yet but website is easy to use.
Report review
5 Apr 2024
Verified review
Easy to order
Report review
1 Apr 2024
Verified review
Easy website to navigate and purchase from. Awaiting delivery
Report review
1 Apr 2024
Verified review
Simple and easy to order, no issues no complications just add to your basket and checkout.
Report review
30 Mar 2024
Verified review
website is so easy to use, great pictures of products and detail around sizing.
Report review
23 Mar 2024
Verified review
Build instructions are poor at best and timber is sub-stardard
Report review
Answer by fatmoose.co.uk
25 Mar 2024
Dear customer,
Thank you for your review. We are very sorry that there were discrepancies with the assembly instructions. We will be happy to pass on your comments and suggestions to the development department. Nevertheless, we wish you much pleasure,
Your Fatmoose team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.