fatmoose.co.ukReviews:
53 reviews in the last 12 months313 total reviews
Excellent
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Top positive review
4 Jun 2023
Verified review
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier:
- having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value
- we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame.
All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.
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Top negative review
7 days ago
Verified review
We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
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Reviews for fatmoose.co.uk
6 days ago
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Answer by fatmoose.co.uk
6 days ago
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Fatmoose-team
7 days ago
Verified review
This company likes to waste our time.
We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
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Answer by fatmoose.co.uk
6 days ago
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Fatmoose product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - although there is currently a slight delay for the same reasons.
your Fatmoose-team
10 days ago
Verified review
Easy to use and very clear what I was buying and the extras I would need to install it.
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12 days ago
Verified review
Excellent and easy service, delighted with our purchase!
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25 Apr 2024
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A child could do it
Simple and easy to use website, crisp and clear instructions and smooth checkout
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21 Apr 2024
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Amazing company
The website is very easy to work around, finding what I needed was a breeze and payment was a doddle! Cannot recommend this website enough
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14 Apr 2024
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Easy and simple.
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7 Apr 2024
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Quick & Easy
Quick, easy purchase, good options on website and compare feature helped massively, can't wait for delivery to upgrade our garden for the kids!
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AC
Anna C.
London
5 Apr 2024
Verified review
Great buying experience. We haven’t received the product yet but website is easy to use.
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5 Apr 2024
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Easy to order
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1 Apr 2024
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Easy website to navigate and purchase from. Awaiting delivery
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1 Apr 2024
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Simple and easy to order, no issues no complications just add to your basket and checkout.
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30 Mar 2024
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website is so easy to use, great pictures of products and detail around sizing.
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19 Feb 2024
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This is the 3rd time purchasing from fatmoose always a great experience with fabulous products
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27 Jan 2024
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Happy returning customer!
This is my second climbing frame from Fatmousse! Moved house so had to get another one. Lots of happy memories and great fun for the children. I would happily recommend FM and am a returning customer!
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14 Jan 2024
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Ordering process smooth. Charged extra in Scotland, but not excessive
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8 Nov 2023
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Selection and purchase was very easy, options were very obvious and fixing down items simple to select.
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1 Nov 2023
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Very pleased
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13 Oct 2023
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Excellent product and customer service
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4 Sept 2023
Verified review
Clear pictures and descriptions with a list of everything included. Loved the photos from different angles so you get a true idea of what the product will be like. Opportunity to compare products also helped.
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