fatmoose.co.ukReviews:
53 reviews in the last 12 months314 total reviews
Excellent
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Top positive review
4 Jun 2023
Verified review
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier:
- having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value
- we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame.
All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.
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Top negative review
7 days ago
Verified review
We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
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Reviews for fatmoose.co.uk
4 days ago
Verified review
Good choice of products and combinations
Clear, easy to use website. Good detail on all products. Photographs from previous purchasers were extremely helpful. Nice to see the products in a real environment!
It would be great to be able to choose different swing options before purchasing. Our purchase includes two classic swing seats so we will need to buy a baby swing as we need one of each.
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7 days ago
Verified review
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Answer by fatmoose.co.uk
6 days ago
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Fatmoose-team
7 days ago
Verified review
This company likes to waste our time.
We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
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Answer by fatmoose.co.uk
6 days ago
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Fatmoose product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - although there is currently a slight delay for the same reasons.
your Fatmoose-team
24 Apr 2024
Verified review
Loved the site and the choice. Would love to see some pictures of real climbing frames as well as the illustrations to gauge size and the video was annoying because you couldn’t see the product and got stuck on the video once you’d clicked on it.
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22 Apr 2024
Verified review
Good website and detailed photographs. I liked the filter options
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12 Apr 2024
Verified review
Lots of options
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15 Jan 2024
Verified review
Could be cheaper
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21 Aug 2023
Verified review
Lots of easy information available, and useful FAQs, especially regarding anchors.
Website performance and stability could be better - sometimes links were randomly slow and unresponsive.
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18 Jun 2023
Verified review
Haven’t actually taken delivery yet - but the description sounds good
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4 Jun 2023
Verified review
Quick and easy process...
Would have liked to have seen some FAQ'S and installation guides/videos prior to purchasing.
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