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Top positive review
4 Jun 2023
Verified review
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier:
- having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value
- we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame.
All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.
We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
Build instructions are poor at best and timber is sub-stardard
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Answer by fatmoose.co.uk
25 Mar 2024
Dear customer,
Thank you for your review. We are very sorry that there were discrepancies with the assembly instructions. We will be happy to pass on your comments and suggestions to the development department. Nevertheless, we wish you much pleasure,
Your Fatmoose team
27 Jan 2024
Verified review
Happy returning customer!
This is my second climbing frame from Fatmousse! Moved house so had to get another one. Lots of happy memories and great fun for the children. I would happily recommend FM and am a returning customer!
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19 Feb 2024
Verified review
This is the 3rd time purchasing from fatmoose always a great experience with fabulous products
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4 Jun 2023
Verified review
Very good user friendly website, thanks Fatmoose
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier:
- having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value
- we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame.
All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.
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24 May 2023
Verified review
Smooth Ordering Process
Great website giving all the details and sizes you need to order the right equipment for your garden. Clear details and payment process. Just missing a place for comments, we may be away for some of the delivery window indicated so may need to contact once delivery confirmed, but hopefully wont be an issue!
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6 Jul 2023
Verified review
Very easy to use, lots of good information about the products, discounted prices and also the option to compare value for money on all products , a helpline is available should you need advice or support, I’ve just purchased a product today. I will update my review following my delivery
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26 May 2023
Verified review
Great climbing frame!
Great climbing frame. Instructions are really detailed and had no issue self building it. The quality is great, the only minor downside is that the material for sides are not pre measured/cut so considerably slows completion. Otherwise, fantastic purchase.
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5 Jun 2023
Verified review
Really great products that fulfill any fantasy of a child’s play. I like that you have PayPal I use it when I can. Your guarantee is very good for giving people confidence to purchase. Being German also is a sign of quality products.
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29 May 2023
Verified review
buying a climbing frame was fun
I found buying a climbing frame to be alot of fun. thinking about what my kids would enjoy etc. so using the website was perfect for showing full sets and add ons and even different colours which really helped visually.
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4 Sept 2023
Verified review
Clear pictures and descriptions with a list of everything included. Loved the photos from different angles so you get a true idea of what the product will be like. Opportunity to compare products also helped.
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30 May 2023
Verified review
Straightforward buying experience, googled climbing frames and they came top of the list. Found what we were looking for and after inputting a discount code got the item even cheaper which was even better.
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22 May 2023
Verified review
Loving the AR!
Great images. Easy to see what we were getting. Loved the AR to visualise the finished product. Great description and easy to understand instructions about the ground anchors.
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1 Sept 2023
Verified review
All the measurements of each section of the climbing frame were stated which helped me figure out where is best to place the item in my garden
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21 Apr 2024
Verified review
Amazing company
The website is very easy to work around, finding what I needed was a breeze and payment was a doddle! Cannot recommend this website enough
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21 Jun 2023
Verified review
Great range of products, simple and quick checkout process. My kids are definitely excited for their new climbing frame to be delivered
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3 Sept 2023
Verified review
FUN AND EXCITING
The product was the best price with the most features and looked the most fun for my 4 children to enjoy as they grow
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8 Nov 2023
Verified review
Selection and purchase was very easy, options were very obvious and fixing down items simple to select.
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7 Jul 2023
Verified review
It’s great to be able to customise the frame to exactly what the children would love
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28 May 2023
Verified review
Website easy to use great discounts and additional extras available where needed
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14 Jun 2023
Verified review
Easy to navigate website and great selection of products. Easy to purchase too!
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